About Anna
English
Native or bilingual
Polish
Basic
Japanese
Basic
Experience
- Rocket SchoolBusiness Developer - Work-Study ProgramApril 2026 - Today (3 months)Paris, FranceB2B Prospecting targeting executivesImplementation of a multi-channel commercial strategyLead qualification and pipeline managementAppointment setting and participation in developing business opportunities
- Maison MargielaCustomer Service Project Manager - TemporaryFebruary 2024 - October 2024 (8 months)Paris, FranceManagement and follow-up of a premium international clienteleOperational coordination between French and Italian teamsProcess optimization to improve customer satisfaction and loyaltyManagement and support of the customer service team
- HermèsCustomer Service and E-commerce Advisor - TemporaryJune 2023 - February 2024 (8 months)Paris, FranceManagement of a portfolio of premium clients (after-sales service, orders, product information)Remote sales and personalized order trackingContribution to customer loyalty and Hermès' digital experienceParticipation in improving B2C customer journeys
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Education
- Manager in Marketing and Sales specialized in Digital AcquisitionINSTITUT SUPERIEUR DE GESTION2026Responsable marketing et commercial spécialisé en acquisition numérique
- Master 2 in Commercial Strategy and Negotiation with High HonorsInstitut Supérieur de Gestion à Paris2018
Certifications
- Master 2 Mention TBISG2018