Anna Claudia Nardella

Product documentation for the Docebo learning management system, supporting multiple development teams in a SaaS release cycle.

• ● Product documentation for the company's knowledge base, on topics ranging from e-commerce to SSO integrations and API guides, in close liaison with product managers, analysts and tech support.

• ● UX writing in mockups and management of the language keys, in collaboration with product designers, QAs, and localization team Tools used include Zendesk Guide, Document360, Figma, Localize

Writing and editing of product documentation for the Desigo CC Integrated Building Management Platform using a single-source content management system to publish in a variety of formats (pdf, chm, html, etc).

• ● The product software is developed across various global locations using an Agile methodology and the technical writers follow the scrum teams sprint by sprint.

• ● Collaboration with developers, testers, customer support and other experts verify and document complex configurations.

• ● Use of XML editors such as Xmetal

• ● Markdown for documentation in Gitlab using docs-as-code approach

Editing of technical articles (in LaTeX format) for publication in the following journals: SPIE Newsroom (International Society for Optics and Photonics), SPE Plastics Research Online (Society of Plastics Engineers), and Awareness Magazine (self-awareness in autonomic systems).