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Anna CieslaAC

Anna Ciesla

Poland Sourcing, Commerce, CRM, SEO

€350/day
2 projects
Angers, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
Back to original language

About Anna

Among my services, you will find 8 main areas:
- communication, social media, advertising, and content creation (blog articles, posts, newsletters, sales pages, SEO copywriting, storytelling)
- operational assistance France and Poland (back-office, CRM, and commerce)
- French-Polish translation and interpreting services (remote and on-site)
- customer relations (Customer Care and Customer Experience), negotiation, partnership establishment
- organization and support during business trips, trade shows, and professional fairs (in France and Poland)
- E-commerce (Prestashop) and transport cost optimization
- marketing, research (subcontractors, products, manufacturing sites), and development
- training and coordination of teams of detached Polish workers

I offer my services in consulting and operational assistance to companies. I also perform translations for professionals (French-Polish and Polish-French).
In another life, I was a saleswoman (I have several years of experience in many sectors). I am very attached to customer relations. Customer Care and Customer Experience are what make the difference for a customer to be satisfied and remain loyal.
  • Polish

    Native or bilingual

  • French

    Native or bilingual

  • English

    Fluent

Can work on-site
Angers (up to 50km)

Experience

  • Yuri & Neil
    Malt logoOn Malt
    Adaptation of SEO content kits from English to Polish
    June 2022 - June 2022
    Market: Keyword research focused on the Poland market

    Mission description:
    - translation of your Google sheet (from English to Polish)
    - Keyword research and volume keyword research in Poland
    - People Also Ask related to the chosen keyword + variations if the results are not enough
    - Benchmark (3-4 of the best ranked pages on the keyword )
    - sugestions and recommendations for improuvement of the website if there is a need for it
    SEO English Polish Translation Benchmark
  • FLEXATRANS
    Commercial Development and Communication Manager
    TRANSPORTATION
    January 2021 - June 2021 (5 months)
    Marseille, France
    Development of activity and monitoring of external communication. Management of websites and communication via Wordpress, Jalis, Posteria, Activ Trail. Management of social networks LinkedIn, Facebook, Instagram (posts, blog, posters, ads, articles, campaigns). Creation and sending of newsletters.
    Development of an existing customer portfolio, revenue growth, opportunity seeking, support for the sales and operations departments, acquisition of new customers.
    Wordpress newsletter transport Canva SEO Web Writing Business Development CRM Customer Relationship Management (CRM) Project Management
  • Stickers.fr chez DIGITAL TECHNOLOGY APPLICATIONS
    Sales Manager for the E-commerce Department - Digital and Traditional Printing
    E-COMMERCE
    June 2014 - June 2018 (4 years and 1 month)
    Kingersheim, France
    Commercial management of the websites www.stickers.fr and www.gravure-plaque.fr
    Management of the E-COMMERCE online store via Prestashop, development, monitoring, and online launch of products, order registration, and management of shipping deadlines, referencing. Work in the office and from home.
    B to B, advice, negotiation, and sales of adhesives and other advertising products (stickers, banners, business cards, professional plates, wooden keychains, and pens, etc.). Creation of commercial and promotional offers (ads, newsletters), prospecting and follow-ups (mailing), development of turnover and customer portfolio, analysis of results.
    Quality control, order shipping, after-sales service.
    Implementation of procedures for organizing files and production (table of orders in progress, shipping table, turnover evolution).
    Recruitment, training, support, and supervision of apprentices in BTS NRC.
    Animation, moderation, and administration of the company's Facebook page. Implementation of advertising campaigns for the local brand www.alsaprint.fr (establishment of partnerships, radio spots on Flor FM, 4x3 campaigns, etc.)
    Prestashop E-commerce customer relations printing adhesive Sales Communication Advertising After-Sales Service engraving Graphic Design BtoB Training Business Development Social Media

Reviews

5.0

Out of 2 ratings

RémiR

Rémi

Aktan

Reviewed on 1/20/2024

Communication was very easy. Anna was very responsive, professional, and produced quality work. I would gladly work with her again in the future.
Y

Yuri

Yuri & Neil

Reviewed on 6/20/2022

Very good contact, work delivered well within the deadline and of good quality, I recommend Anna for any work requiring adaptation from English to Polish.

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Education

  • BTS NEGOTIATION AND CUSTOMER RELATIONS
    ACADEMIE DE STRASBOURG
    2014

Skill set

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