Freelancer profile translated to English.
Back to original languageAbout Anna
I am a commercial assistant with more than 3 years of experience in customer service, account follow-up, quote preparation, and daily management of emails and operational tasks.
I have worked with national and international clients in demanding environments, resolving incidents, organizing workflows, and supporting sales teams.
I adapt quickly, am very organized, and enjoy working with efficiency, good judgment, and clear communication.
If you have a business or brand and need support with emails, task organization, clients, or quotes, I can help you free up time and maintain control of everything important.
Shall we talk? :)
Spanish
Native or bilingual
English
Conversational
Catalan
Native or bilingual
Can work on-site
Valencia (up to 50km)
Experience
- CharterLink LogisticsINSIDE SALESLOGISTICS AND SUPPLY CHAINJanuary 2023 - Today (3 years and 5 months)Valencia, SpainResponsible for over 300 active accounts in an international B2B environment.Management of commercial proposals, closing deals, and complete sales cycle follow-up.Coordination between clients, sales team, and suppliers to ensure service delivery.Daily telephone support to clients and agents via corporate line, managing proposals, queries, and urgent matters.Participation in face-to-face client visits with the sales team to strengthen relationships and identify new traffic opportunities.Daily sending of personalized quotes and after-sales support.Resolution of operational incidents and constant communication with the client.Interdepartmental collaboration and continuous improvement in internal processes.Proficiency in tools such as CRM, Excel, Outlook, Google Calendar.
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Education
- INTERNATIONAL TRADEINSTITUTO PAX2017NEGOCIACION Y MARKETING INTERNACIONAL, RELACIONES COMERCIALES Y GESTION DE OPERACIONES INTERNACIONALES, ANALISIS DE MERCADOS EXTERIORES, COMERCIO Y LOGISTICA, ADUANAS, TRANSPORTE Y LOGISTICA, DOCUMENTACION, CRM INGLES, ATENCION AL CLIENTE, RRSS, MARKETING DIGITAL