Freelancer profile translated to English.

Description

With over 15 years of field experience as a regional retail director, I now support sales teams and future professionals to:

Boost sales and increase revenue

Optimize store and team management

Train and coach on sales techniques, customer relations, and management

I offer tailor-made training, individual or group coaching, and practical modules, in-person/remote, adapted to your needs. My approach is concrete and focused on measurable results. I also train learners through organizations.

My expertise also extends to B2B to support teams on the fundamentals of prospecting and commercial development.

I am at your disposal for your project, which is my passion.

See you soon!

Marie

KEY EXPERIENCES:

Regional Director – Retail (15+ years)

Recruitment and training of teams

Commercial development and KPI monitoring

Sales optimization and operational management (stocks, reporting)

Skills transfer and team coaching

Retail training

SERVICES OFFERED:

⭐ Sales/Commercial Training

Training teams on sales techniques, customer relations, commercial posture, and field performance (B2C & retail).

⭐ Customer Relations & Customer Experience Training

Improving the quality of reception, commercial discourse, customer journey, and loyalty.

⭐ Commercial Support

Supporting sales teams to structure sales practices, gain efficiency, and improve results.

⭐ Commercial Development

Methodological support on the fundamentals of commercial development: discourse, posture, organization, and customer follow-up (B2B / B2C).

⭐ Sales Prospecting (Support/Training)

Assistance in structuring prospecting: posture, targeting, contact, qualification, and "turnkey" follow-up.

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational
Italian
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km)

Formalyon Conseil
Sales Trainer
RETAIL (SMALL BUSINESS)
November 2025 - Today (7 months)
Paris, France
Training in sales techniques for companies (in-person and remote)
Development of training materials adapted to learners
I work as a trainer in sales techniques and customer relations for professionals within companies. My goal: to impart concrete methods, strengthen commercial posture, and develop team performance through active and supportive pedagogy.
Sales Techniques Sales Training Commercial Sales Loyalty
ANGEL FACE
Retail Trainer
May 2025 - Today (1 year and 1 month)
Paris, France
• Implementation of internal procedures to ensure customer service quality and rapid problem-solving.
• Development of action plans to improve customer satisfaction and loyalty.
• Development of partnerships with suppliers and clients to strengthen the sales network.
• Monitoring of key performance indicators to evaluate the effectiveness of implemented actions.
DOCEO FORMATION
Trainer for Professional Title: Sales Employee
RETAIL (SMALL BUSINESS)
November 2024 - February 2025 (3 months)
Vélizy-Villacoublay, France
Training of 15 apprentices in a second-hand clothing retail store
Mastery of the professional title "Sales Employee", Slides, ECV, DP, product sheets
Collective or individual personalized support and follow-up
Creation of training materials adapted to the curriculum
Participatory training
Sales Techniques Training Sales Customer Satisfaction omnichannel