Freelancer profile translated to English.
Back to original languageAbout Annabelle
With several years of experience as a sales manager and business owner, I have developed a sensitive, creative, and human approach to customer relations. My career has taught me that what makes the difference is emotion – the emotion we evoke, the emotion we convey, the emotion that creates a lasting bond between a brand and its audience.
✨ What drives me:
Creating content that speaks to the heart as much as to the mind
Finding the right words to enhance a product, service, or story
Transforming an idea into a memorable experience for the customer or prospect
Today, I put my writing skills and creativity at the service of brands and entrepreneurs who want to differentiate themselves with authenticity and impact.
French
Native or bilingual
English
Conversational
Remote only
Primarily works remotely
Experience
- Brock N'Coffee AgenManager of an Agenais RestaurantJuly 2020 - April 2024 (3 years and 9 months)• Entrepreneurial management from creation to launch of a restaurant, from site selection to inauguration.• Rigorous supervision of renovation work, ensuring an opening in compliance with deadlines and quality standards.• Development and presentation of monthly financial reports to accountants, ensuring transparent and optimized management.• Safeguarding and enhancing the establishment's reputation through demanding quality control of products, processes, and customer service.• Dynamic marketing and communication strategy to strengthen the establishment's visibility and attractiveness.• Design and organization of private and public events, contributing to customer engagement and loyalty.• Efficient management of supplier relations, ensuring selection of quality products and cost optimization.• Attentive customer administration, ensuring an exceptional user experience and a high satisfaction rate.• Strict compliance with safety and health standards, ensuring a safe environment for customers and employees.
- SebicoSales and Quality EngineerMay 2011 - July 2020 (9 years and 2 months)• Management and optimization of the Quality Management System (QMS), Sebico, ensuring its cross-functional integration from production to assembly.• Rigorous supervision of compliance with quality procedures, ensuring flawless execution of manufacturing and assembly instructions.• Proactive monitoring of standards and regulations to anticipate and integrate evolving standards.• Strategic design of targeted quality action plans for continuous improvement of manufacturing processes, including product trials and tests.• Creation and leadership of the after-sales service department, enhancing customer satisfaction and loyalty.• Dynamic management of a team of 12 employees, fostering collective performance and skill development.
- SebicoSales EngineerJanuary 2009 - May 2011 (2 years and 4 months)• Dynamization and expansion of a distributor network, with optimized logistics management.• Definition and achievement of ambitious annual sales objectives.• Expertise in technical specification for professionals for tailor-made solutions.• Strategic management of regional and national action plans, with precise reporting and proactive competitive intelligence.• Organization and animation of training sessions and trade shows to strengthen brand presence.• Creation of marketing, communication, and trade show materials.• Generation of an annual turnover of 2.8 million euros excluding tax, consolidating a portfolio of 200 loyal customers.
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Education
- Degree in Economics, Finance, and Commercial Unit ManagementCergy-Pontoise 95Licence économie-finances et management des unites commerciales
- Engineering Preparatory CourseParis 8Prépa Ingénieur