Freelancer profile translated to English.
Back to original languageAbout Anja
I have many years of experience with IT processes in the area of IT Operations, their analysis, design, and optimization. In this role, I have worked on both the client and IT service provider sides, managing projects in IT Operations, ITSM, Client Management, Cloud Migrations, and O365, or being responsible for sub-projects within IT programs. I am therefore an ideal partner for activities in this area of responsibility, aiming to link the technical side with business requirements and achieve a common goal. As an IT generalist, I quickly familiarize myself with technical details and am equally familiar with the business side. With this 360° view, I can support you quickly and efficiently.
Examples of my projects:
- Cloud migration projects (Atlassian Jira, Zero Trust Network Solution, M365)
- Organizational team transformation (Administrators => Service Owner)
- Equipping office locations with media technology for meeting rooms and collaboration systems
- SAP Data Clone Optimizations (using third-party software)
- Introduction of a new ITSM platform
- Various replacement and migration projects for different technologies (databases, AD, Microsoft platforms)
German
Native or bilingual
English
Fluent
Spanish
Conversational
Dutch
Conversational
Russian
Basic
Can work on-site
Wien (up to 50km)
Experience
- THIS - The IT Sommeliere GmbHFreelancer in the IT sectorNovember 2022 - Today (3 years and 9 months)Independent sole proprietorship in the field of IT Service Management and IT Project Management. Interface and coordination between users and IT.
- Wien Energie GmbHHead of IT Service IntegrationJanuary 2018 - June 2022 (4 years and 5 months)- Management of the "Service Integration" team- Setup of an ITSM system within the framework of the SIAM model- Interaction (organizational and technical) between multiple IT service providers and the company's own organization- Responsible for the IT operations of the company's own organization
- MicrosoftSenior Technical Account ManagerMarch 2013 - October 2017 (4 years and 7 months)Vienna, Austria- Technical Account Management (Service Delivery Management)- Responsible for the delivery of IT support contracts (services) purchased by customers- SPOC for Microsoft customers- Customers primarily in the healthcare sector and public administration
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Education
- Mag. rer. soc. oec., Business InformaticsJohannes Kepler University Linz2006Mag. rer. soc. oec., Wirtschaftsinformatik
- Business Information SystemsTechnische Universiteit EindhovenBusiness Information Systems
Certifications
- PMA Level BPMA2024
- Prince 2 FoundationTÜV Süd2016