About Anja
French
Native or bilingual
English
Native or bilingual
Malagasy
Native or bilingual
Experience
- NUKLEAR.IOMarketing LeadOctober 2025 - Today (10 months)MadagascarAffiliated with a client in the financial consulting & services sector, I am involved in the entire content and communication chain:• - Design and configuration of campaigns on Salesforce CRM• - Updating and editing web pages to promote the client's services and news (studies, expert opinions, events, webinars)• - Creation of visuals and carousels for LinkedIn• - Layout and editing of approximately 5 monthly newsletters on various topics
- Customer Service Subcontractor (CSS)Quality and Training CoachApril 2024 - September 2025 (1 year and 5 months)Antananarivo, MadagascarSupporting and developing the skills of agents on several simultaneous client projects — Customer Service, Customer Relations, Writing, Assistance, Logistics, and Administration:• - Training of 33 agents on business processes, tools, customer approach, CRM, and GDPR compliance• - Design and management of quality evaluation grids, directly linked to agent bonuses• - Intervention and validation on complex cases requiring field expertiseTools mastered: Zendesk◦ · Notion◦ · Joomla!◦ · Monday.com◦ · Excel◦ · KB
- Customer Service Subcontractor (CSS)Administrative AssistantJuly 2023 - April 2024 (9 months)Antananarivo, MadagascarI assisted a Belgian freight forwarder with:• - editing and managing client invoices• - logistical monitoring of goods and deliveries (point A → point B)
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Education
- CNTEMAD
- 2ème année de License, Communication20202ème année de License, Communication