Anjara Randrianarisoa

As an E-commerce After-Sales Service Manager, I was responsible for the complete management of after-sales service on Shopify and other online sales platforms. My role was to ensure a smooth and positive customer experience, from initial contact to complete resolution of inquiries.

Main responsibilities:

• Order, return, and refund management and tracking

• Handling customer complaints and managing disputes with carriers

• Daily communication with customers (email, chat, phone)

• Coordination with logistics and technical support teams

• Updating product descriptions and monitoring stock levels

• Drafting response templates and improving after-sales service processes

This experience allowed me to develop solid expertise in customer relations, excellent command of e-commerce tools (Shopify, Gorgias, Zendesk), and great responsiveness to customer situations.

At Express Assistant SARL, I was responsible for the complete management of administrative activities and customer service to ensure the smooth operation of the company and customer satisfaction.

My main responsibilities:

• Email management and tracking of incoming and outgoing communications

• Handling phone calls, incoming and outgoing

• Organization and tracking of calendars

• Invoice management and payment tracking

• Customer relations and after-sales support to ensure an impeccable customer experience

• Community management and social media engagement

• Transcription of documents and reports

This experience allowed me to develop autonomy, rigor, and versatility, while consolidating my expertise in administration, customer management, and activity coordination.

𝐈𝐧𝐝𝐞𝐩𝐞𝐧𝐝𝐞𝐧𝐭 𝐯𝐢𝐫𝐭𝐮𝐚𝐥 𝐚𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭 𝐬𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐳𝐢𝐧𝐠 𝐢𝐧 𝐨𝐩𝐭𝐢𝐦𝐢𝐳𝐢𝐧𝐠 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐞𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲.

I leverage my skills in administrative management, customer relations, and office tools to support my clients in their daily operations.

My main responsibilities include:

→ 𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐯𝐞 𝐦𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭:

Calendar optimization,

Scheduling strategic appointments,

Correspondence management,

Efficient invoice processing.

→ 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐫𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬:

I ensure fluid and personalized communication with clients, managing requests and resolving issues.

→ 𝐒𝐚𝐥𝐞𝐬 𝐚𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐜𝐞:

Support for the sales team,

Performance reporting,

Tracking key performance indicators.

Results:

→ 20% reduction in time spent in unproductive meetings through rigorous calendar optimization.

→ 15% increase in customer satisfaction rate through proactive and personalized communication.

𝐈𝐧𝐝𝐞𝐩𝐞𝐧𝐝𝐞𝐧𝐭 𝐯𝐢𝐫𝐭𝐮𝐚𝐥 𝐚𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭 𝐬𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐳𝐢𝐧𝐠 𝐢𝐧 𝐨𝐩𝐭𝐢𝐦𝐢𝐳𝐢𝐧𝐠 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐞𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲. I leverage my skills in administrative management, customer relations, and office tools to support my clients in their daily operations. I ensure fluid and personalized communication with clients, managing requests and resolving issues.