Freelancer profile translated to English.

Description

👋 Hello | Hello | Guten Tag, I am Anja.

INDEPENDENT TRILINGUAL ASSISTANT 🌍 (French | English | German - native language), I have been supporting my clients with rigor and reliability for over 20 years, in France and internationally.

🎯 MY AREAS OF EXPERTISE:

CLIENT RELATIONSHIP MANAGEMENT

✓ Responding to client requests and monitoring their satisfaction through loyalty strategies.

PROJECT AND EVENT MANAGEMENT

✓ Meticulous coordination with strict adherence to deadlines and details.

ADMINISTRATIVE AND ORGANIZATIONAL SUPPORT

✓ Management of schedules and emails, appointment scheduling, client file tracking, invoicing, and payments.

WRITING AND COMMUNICATION

✓ Content creation for newsletters and social media.

✓ Translations in French, German, and English for polished and fluid communication.

SALES SUPPORT AND BRAND ASSISTANCE

✓ Lead management, client follow-up, quote/invoice creation, and performance analysis.

🌟 WHY CHOOSE TO COLLABORATE WITH ME?

➤ PROFESSIONALISM: A serious and methodical approach.

➤ VERSATILITY: Skills adapted to your specific needs.

➤ RELIABILITY: Discreet but always proactive presence.

➤ SIMPLICITY AND SAVINGS: No employer contributions, no long-term commitments – an agile and economical solution.

🌐 VISIT MY SITE: 𝘄𝘄𝘄.𝗮𝗹𝗴𝗹𝗼𝗯𝗮𝗹𝘀𝘂𝗽𝗽𝗼𝗿𝘁.𝗰𝗼𝗺

I would be delighted to discuss your projects and see how I can best support you.

Industry field of expertise

Languages

French
Native or bilingual
German
Native or bilingual
English
Native or bilingual

Workplace preferences

Can work on-site

Périgueux (up to 50km)

AL Global Support
Independent Trilingual Assistant (FR | EN | DE)
September 2024 - Today (1 year and 9 months)
• Personalized customer service and client relations: professional and responsive handling of client interactions, strengthening their loyalty and satisfaction.
• Project management and event organization: planning and coordination of launches, meetings, and events, ensuring deadlines are met and execution is flawless.
• Communication and content creation: writing articles, managing social media, and creating professional visuals to enhance the company's image.
• Administrative management and data entry: efficient organization of emails, files, and databases, ensuring smooth information management.
Zen & Bien Conciergerie d'entreprise
Client Manager (Key Accounts)
September 2012 - March 2023 (10 years and 6 months)
Paris, France
• Supervision of concierge services for major clients such as Schneider Electric and VINCI, ensuring high-quality service delivery.
• Personalized client reception and assistance, offering diverse services including wellness service management, appointment scheduling, and calendar coordination.
• Planning and coordination of activities and events, including workshops and sales, to optimize the client experience.
• Training and onboarding of new employees, ensuring their rapid adaptation to company standards and the maintenance of exemplary customer service.
Expatriation
and parental leave in Portugal
June 2005 - September 2012 (7 years and 3 months)
Adaptation to an international environment, family management, and development of intercultural skills.