Freelancer profile translated to English.
Back to original languageAbout Anita
Customer Advisor with 4 years of proven experience in the Customer Relations sector.
Throughout my career, I have developed solid expertise in managing multichannel communication flows:
Channels: Chat, Email, and Phone.
Responsibilities: Provide concrete solutions to user requests, ensure an optimal level of satisfaction, and meet performance indicators (KPIs).
Quality: Impeccable writing and perfect command of French (DELF B2 certified).
Currently pursuing higher education in Management, I demonstrate strong organizational rigor and a rapid ability to adapt to new tools and work processes.
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- ESUM (École Supérieure de Management)Bachelor in Management, Leadership and EntrepreneurshipCONSULTING AND AUDITSNovember 2023 - Today (2 years and 9 months)Tananarive, MadagascarAs part of my studies at ESUM, I am deepening my knowledge in the operational and strategic management of organizations. This training allows me to develop key skills for high-level assistance and complex project management.
- ADM VALUEExpert Customer Advisor / Multichannel SupportE-COMMERCEApril 2022 - Today (4 years and 4 months)Tananarive, MadagascarSince April 2022, I have been managing customer relations for international partners. My role is to provide high-quality support across multiple channels (Chat, Email, and Phone).
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Education
- Bachelor Level (Associate's degree obtained)Esum Academy2025Cursus axé sur la gestion opérationnelle des entreprises, le développement du leadership et les stratégies entrepreneuriales. Cette formation me permet d'acquérir une rigueur d'analyse et des méthodes d'organisation essentielles pour accompagner les entreprises dans leur croissance et la gestion de leur relation client.
Certifications
- DELF B2 (Diploma of Studies in French Language)Alliance Française2024