Freelancer profile translated to English.

Description

Dynamism, adaptability, interpersonal skills, and rigor are the key words that characterize me.

Thorough, meticulous and serious. Easily adapts to new environments and evolves quickly to achieve professional goals and those of clients.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Lille (up to 50km), Paris (up to 50km), Lyon (up to 40km)

Nord Digital Consulting
Salesforce CRM Consultant
DIGITAL AND IT
January 2021 - Today (5 years and 5 months)
Lille, France
Client Auchan retail international.
Assistance to countries in the implementation of Customer Diamond with Salesforce Service Cloud and in its upgrade (Poland, Portugal, Romania) over 5000 users.
▪ Conduct workshops for gathering requirements, change requests, and evolution, qualifying requests and impact studies on the core model.
Writing and execution of test scenarios (NRT, Sanity Check, and tests of new
features).
▪ Bug fixes.
▪ Tracking of Anomalies via a ticketing system (Jira) Creation, tracking, and validation of
corrections.
▪ Deployment and update of the solution in all environments
(dev, uat, preprod, Prod).
▪ Night interventions during the deployment of production releases with over 27 releases.
=> Support and exchanges conducted in English.
▪ Change management (Preparation of documentation and training material,
training of key users, country BA).
Salesforce Service Cloud Gestion de projet MEP Amoa
APPTINEO
Functional Consultant and Salesforce Administrator
September 2019 - November 2020 (1 year and 2 months)
Île-de-France, France
Techno-Functional mission at Albatross Services. Applications: SalesCloud, Partner Community, So Facto Methodology: Agile/Scrum
- Audit (Functional and technical) of non-compliance of the deployed project compared to the requirements repository.
- Project Reframing: Analysis of business and organizational processes.
- Correction of bugs related to standard and custom objects.
- Ensured functional consistency between the different applications connected on the platform (Salescloud, Partner Community, and So Facto).
- Improved system security and data integrity (by redefining profiles and roles, OWD, deploying sharing rules, and managing duplicates).
- Improved user experience to facilitate the adoption of the solution by the network of franchisees and by the headquarters.
- Deployment of interfaces (Creation of page layouts with App Builder and page templates on Partner Community).
- Optimization of complex business processes using automation tools (Approval Processes, Process Builder, Lightning Flow Builder).
- Synchronization of quotes and invoices on the CRM and on Partner Community Cloud.
- Conducted functional and technical testing.
- Developed a User Guide.
Matrix Coin
CRM Functional Consultant
April 2019 - August 2019 (4 months)
Tunisia
Service Cloud Force.com