Freelancer profile translated to English.

Description

Proximity support technician for 10 years, I have navigated several fields. From hospitality (Astotel) to rail (SNCF) through the chemical industry (Sanofi) and luxury (LVMH). My skills include resolving incidents from L1 to L3, user account administration, curative and preventive maintenance of an IT park and a mobile fleet (Android & IOS). All while placing the user and their comfort at the center of my mission.

Languages

French
Native or bilingual
English
Native or bilingual
Spanish
Conversational

Workplace preferences

Can work on-site

Paris (up to 30km)

BlaBlaCar
IT Ops Expert
TRAVEL AND TOURISM
September 2022 - Today (3 years and 9 months)
Paris, France
- Onelogin Administration (Account creation and deletion)
- Jira and Confluence Administration (Ticketing and project management)
- Gsuite Administration via Google Admin console
- Chromebook park Administration via Google Admin
- Jamf Administration
- Adobe Suite, Jetbrain, Tableau, Peakon, Figma Licenses Administration
- Slack Administration (Account creation, access management, group creation and management)
- Duo Mobile Administration (Account creation and management, 2FA authentication administration)
- IT park Monitoring (Snipes IT, Jamf)
- L1/L2/L3 Incident resolution in collaboration with the Engineering team
- Stage management and auditorium setup: Lighting, Cameras, Stream (OBS)
- Meeting room management and installation (Logitech Rallybar, Google Compute)
- Onboarding management (Account creation and management via Workday and Onelogin, administration of workstations for new hires)
- Offboarding management (account and access deprovisioning, asset recovery, inventory update, gadmin update)
- Creation and updating of processes on Confluence
- Management and tracking via Monday
- Inventory management of all equipment via "SnipeIT"
- Remote access and management via BeyondTrust
- Preparation and enrollment of Windows PCs (Intune, Autopilot, Azure Cloud), Macs (Jamf), Chromebooks (Google Admin)
- New hire onboarding management (2 Mondays/month): Arrivals, support, and presentation of company tools.
- Reporting/Project tracking via Kanban (Trello)
- Installation and management of Meeting rooms: Logitech Rallybar & Meet-up, Chromebox, Chrome OS. Creation and tracking of calendars and rooms on Google Admin.
- MDM Monitoring Jamf & Hexnode
- Migration of a fleet of 70 Macs from Hexnode to Jamf
- License and access administration via Torii
Atlassian JIRA Intune Gsuite Jamf OneLogin
SNCF RESEAU
Senior Proximity Support Technician
MECHANICAL ENGINEERING
April 2021 - June 2022 (1 year and 2 months)
Saint-Denis, France
• IT Counter Reception
• Refresh, Newcomers Management
• Workstation Imaging
• Intervention on various equipment: Printers/Copiers (Xerox Color c300, Ricoh, Konica),
• Workstations (CPU/MONITOR AND OTHER EQUIPMENT): Dell (Latitude, Precision ranges), Lenovo (Thinkpad), HP (Z Range)
• Training for new hires on IT tools (Office Suite, Snow)
• Support and training for users on new tools.
• Win10 Project
• Workstation and account creation in AD
• Cybersecurity management via EPO
• Equipment order and stock management (IT Counter)
• Meeting room installation
• North IDF itinerancy
• Installation of specialized workstations (Cati, Sumatra, Maya, ITSM)
• Workstation creation via CMCB
• Smartphone enrollment (MobileIron, Smartswitch, Itunes)
Active Directory Powershell Windows 10 ServiceNow Intune Cybersecurity
LVMH
Proximity Support Technician
FASHION AND COSMETICS
January 2021 - March 2021 (2 months)
Paris, France
• Kiosk reception
• Refresh, Newcomers Management
• Workstation Imaging
• Intervention on various equipment: Printers/Copiers (Xerox Color c70),
• Workstations (CPU/MONITOR AND OTHER EQUIPMENT): Dell (Latitude, Precision ranges)
• Training for new hires on IT tools (Office Suite, Opera)
• Support and training for users on new tools.
• MacOS Support
• Account creation via Azure, workstation creation via Landesk
• Network cabling
• Patch panel installation
• Router/WiFi access point installation
• Zoom room installation
• Smartphone enrollment (Itunes, Smartswitch)
Landesk Windows iOS Mac OS Active Directory LAN/WAN