Freelancer profile translated to English.
Back to original languageAbout Anissa
Passionate about customer experience and with a strong background in business and marketing, I leverage my skills to help companies optimize their customer interactions. With significant experience in various roles, from Customer Care Specialist to Customer Relations Manager, I have developed expertise in managing inquiries, analyzing customer feedback, and implementing continuous improvement strategies.
My background includes experience at Blablacar, Citygo, and Ankorstore, where I not only met user needs but also collaborated with internal teams to create innovative solutions. My proficiency in English and Spanish enables me to work effectively in multicultural environments.
As a freelancer, I offer personalized support to help businesses improve their customer relations strategy. I also create educational content to enhance brand reputation and improve user experience.
I am enthusiastic about collaborating with new companies and contributing to their success by placing the customer at the heart of their concerns.
French
Native or bilingual
English
Native or bilingual
Spanish
Fluent
Portuguese
Basic
Remote only
Primarily works remotely
Experience
- Club VetCustomer Relations and Digital Training SpecialistE-COMMERCEFebruary 2025 - Today (1 year and 3 months)Paris, France• Managing incoming and outgoing calls to assist customers and respond to their inquiries• Processing emails and tracking customer cases• Verifying, recording, and resolving customer requests• Tracking orders, deliveries, returns, and refunds• Updating and managing customer files in the business software• Contributing to customer loyalty and improving user experience
- CitygoCustomer Care SpecialistSeptember 2022 - December 2023 (1 year and 3 months)Issy-les-Moulineaux, FranceAnswering all user questions. Improving carpooler satisfaction by advising and assisting them with their requests. Reporting difficulties encountered by our users to improve their experience on the app. Seeking solutions to facilitate internal processes and tools.
- BlablacarCustomer Relations SpecialistTRANSPORTATIONApril 2024 - Today (2 years and 2 months)Paris, FranceManaging and optimizing customer interactions to ensure quality service, training and coaching new employees to ensure a thorough understanding of processes and service standards. Leading continuous improvement projects for customer service by analyzing user feedback to identify optimization opportunities. Collaborating with internal teams to develop innovative solutions that meet customer needs and improve their experience.
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Education
- Bachelor of Commerce, Marketing, NegotiationIPAC2021Bachelor Commerce, Marketing, Négociation
- BTS International CommerceLycée Antoine Watteau2020BTS Commerce International