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Anissa B.AB

Anissa B.

AI Voice & Chatbots – Appointments, Reservations, Customer Service

€550/day
Paris, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Anissa

Local businesses lose customers daily due to lack of time to answer phones, emails, or messages.

I design and deploy voice and chat AI agents that take over:reservations, appointment scheduling, customer support, 24/7,without overloading teams.

Objective:fewer missed calls, more confirmed appointments, seamless customer service.
  • 1. Voice AI Agent – Reservations & Appointments
A fluid and natural human-voiced agent that answers calls, offers slots, confirms reservations, and answers common questions (hours, services, prices).

Ideal for: restaurants, hair salons, beauty institutes, practices.

  • 2. Customer Service AI Agent – Email & Chatbot
An agent that automatically handles recurring customer requests (cancellations, appointment changes, delivery tracking, practical information) via email or chat.
  • French

    Native or bilingual

  • English

    Native or bilingual

Can work on-site
Paris (up to 10km)

Experience

  • Self employed
    Founder - AgenceAI
    June 2025 - Today (1 year)
    Paris, France
    I design and deploy performance-oriented AI agents for beauty & lifestyle companies. They automate customer service (emails, feedback, delivery tracking) and produce video content to accelerate acquisition and conversion.Result:less daily operational work, more focus on high-value tasks and growth.
    Branding Omnichannel Strategy AI Agent Content Marketing CRM
  • THE BODY SHOP
    Head of Marketing - France & Benelux
    FASHION AND COSMETICS
    October 2022 - January 2025 (2 years and 4 months)
    Paris, France
    Part of Senior Leadership Team and managed a team of 12 people. Strategic oversight of marketing activities for The Body Shop in France and Benelux including Brand & Commercial ; Visual Merchandising ; Training ; PR/ Digital Communication ; Copywriting
    - Ensured the development and management of the brand, maintaining its consistency and evolution in line with the company's long-term objectives.
    - Defined marketing budgets and strategically distributed financial resources across different marketing initiatives and channels.
    - Oversaw the development and implementation of digital marketing campaigns across various platforms (e.g., social media, influence, CRM, SEO/SEM) to enhance brand awareness, engage with consumers, and drive conversion/sales
    - Led strategic partnerships and collaborations with beauty professionals, and other brands to expand market reach and enhance brand visibility.
    - Contributed to distribution channels sales strategies (both online and offline) to maximize revenue
    - Conducted in-depth brand and market research to understand consumer behavior, preferences, and trends in the beauty industry.
    Retail Marketing Sales Strategy Branding Digital Marketing Strategy
  • PUIG
    Senior Brands Manager - Nina Ricci & Carolina Herrera
    FASHION AND COSMETICS
    September 2021 - October 2022 (1 year and 1 month)
    Paris, France
    Planning, developing and implementing marketing strategies adapted to French market for Nina Ricci & Carolina Herrera
    - Defined & implemented brands' strategies for French market to ensure growth
    - Led and developed marketing plan strategies for all retailers with all internal departments (media, digital, CRM, training, retail merchandising, trade, operations, ...)
    - Optimized assortment, P&L and profitability for each brand
    - Built and monitored annual marketing brands' budget
    - Elaborated sales forecasts for each launch, based on market & competition analysis
    - Analyzed NPD reports & brands performances to recommend portfolio & brands improvements
    - Interfaced with HQ, Creative, Purchasing, Sales and Planning Departments to ensure timely development and shipment of programs
    Retail Marketing Project Management Branding Positioning Strategy

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Education

  • Major: Marketing / Minor: Finance
    Hec Montréal
    2013
    Major: Marketing / Minor: Finance
  • Business Department
    City University of Hong Kong
    2012
    Business Department

Certifications

  • Growth Marketing & AI
    Mantra Formation
    2025
    Artificial Intelligence (AI) Automation Acquisition Frameworks Data Driven Marketing CRM

Skill set

Categories