About Angie Faczuly
Spanish
Native or bilingual
Experience
- Nueva Empresa Promotora de Salud (NUEVA EPS)Customer Service AdvisorHEALTH AND WELLNESSApril 2022 - April 2025 (3 years)Villavicencio, Colombia• • Reception, management, and streamlining of health service requests for patients, improving the experience.• • Resolution of complex situations, complaints, and legal procedures (tutelas), and direct public attention.• • Management of care processes, medical authorizations, and databases.• • Schedule management, activity scheduling, support in non-face-to-face channels, correspondence, and office tools.
- Temporal Jobandtalent (para Nueva EPS)Document Management AssistantNovember 2021 - April 2022 (5 months)• • Registration of incapacities, official documents, and PQRS management.• • Digitization, classification, and organization of physical and digital files.• • Correspondence control and general administrative support.
- Sistemas Integrados MYLL S.A.SDocument and Archive Management TechnicianHEALTH AND WELLNESSAugust 2019 - November 2020 (1 year and 3 months)Villavicencio, Colombia• • Documentary organization of series and sub-series under principles of natural order and retention schedules (TRD).• • Execution of pagination and inventory according to the guidelines of the General Archive.• • Digitization of information in corporate platforms, meeting established daily goals.
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Education
- Technologist in Administrative ManagementSENA (National Learning Service)Tecnóloga en Gestión Administrativa
- High School GraduateGuillermo Niño Medina SchoolBachiller