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Angie Faczuly OnatraAF

Angie Faczuly Onatra

Customer Service Advisor

€120/day
Madrid, ES
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Angie Faczuly

Higher Technician in Administration and Finance with over 8 years of experience providing comprehensive support to companies and independent professionals. My goal is to help you optimize your daily processes so you can focus on what truly matters: growing your business.
I have a solid track record in high-demand environments, highlighting my experience in the health and administrative sectors, where I have managed complex schedules, invoicing, customer service, and databases. I am fluent in Microsoft Office tools (advanced Excel level), management systems (ERP), and digital procedures with Public Administration.

I can help you with:
Virtual Assistance: Email management, schedule filtering, and phone/digital attention.
Document Organization: File regularization, digitization, and invoice control.
Data Management: Creation and updating of Excel reports, pivot tables, and accurate data entry.
Specialized Administrative Support: Ideal for clinics, consultancies, and professional offices.

I am characterized by being a proactive, extremely organized, and results-oriented person. If you are looking for a flexible, professional, and detail-oriented solution for your one-time or recurring projects, I will be happy to collaborate with you. Let's talk!
  • Spanish

    Native or bilingual

Can work on-site
Madrid (up to 50km)

Experience

  • Nueva Empresa Promotora de Salud (NUEVA EPS)
    Customer Service Advisor
    HEALTH AND WELLNESS
    April 2022 - April 2025 (3 years)
    Villavicencio, Colombia
    • • Reception, management, and streamlining of health service requests for patients, improving the experience.
    • • Resolution of complex situations, complaints, and legal procedures (tutelas), and direct public attention.
    • • Management of care processes, medical authorizations, and databases.
    • • Schedule management, activity scheduling, support in non-face-to-face channels, correspondence, and office tools.
    Invoicing Customer Service Schedule Management Database Administration Incident Resolution
  • Temporal Jobandtalent (para Nueva EPS)
    Document Management Assistant
    November 2021 - April 2022 (5 months)
    • • Registration of incapacities, official documents, and PQRS management.
    • • Digitization, classification, and organization of physical and digital files.
    • • Correspondence control and general administrative support.
  • Sistemas Integrados MYLL S.A.S
    Document and Archive Management Technician
    HEALTH AND WELLNESS
    August 2019 - November 2020 (1 year and 3 months)
    Villavicencio, Colombia
    • • Documentary organization of series and sub-series under principles of natural order and retention schedules (TRD).
    • • Execution of pagination and inventory according to the guidelines of the General Archive.
    • • Digitization of information in corporate platforms, meeting established daily goals.

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Education

  • Technologist in Administrative Management
    SENA (National Learning Service)
    Tecnóloga en Gestión Administrativa
  • High School Graduate
    Guillermo Niño Medina School
    Bachiller

Skill set

Categories