Ange Lydie N.

 Establish and verify orders, invoices, and payment follow-up.  Perform data entry and verification of activity reports and expense reports.  Manage staff (assignment management and time entry control).  Act as the agency's interface with accounting and the HR/HRR department.

 Ensure the updating and population of the client account IT system.  Handle invoicing for a client portfolio and record received payments.  Manage client reimbursements and track receivables.  Analyze receivables and implement appropriate recovery actions.  Follow up on payments (by mail, phone, email) ensuring payment regularity.  Identify and track dispute resolution in coordination with various departments.  Detect payment delays in real-time and immediately apply recovery actions.  Negotiate installment payment agreements with debtors.  Collect debtor arguments and update information in the internal software.  Participate in the continuous improvement of business tools.  Maintain a high level of customer satisfaction while protecting the company's interests.

 Manage the schedule of field technicians and ensure real-time updates.  Handle incoming calls for cancellations, appointment confirmations, and provide information on interventions and products.  Invoice and file technician intervention slips.  Create and update client files based on requests, including service activation, repairs, and maintenance contracts.