Angélique Valvandrin Lamirand

In close collaboration with the RUN manager for the Individual Savings & Retirement scope and operational referents, the mission consists of designing the service monitoring reports for the domain (TMA and publisher contracts).

- Take ownership of supplier contracts and their service commitments,

- Internalize the IT processes in place within the department to become an ambassador and evolve them if necessary,

- Produce reports integrating the measurement of all contractual supplier indicators to have the necessary countermeasures for various committees,

- Ensure daily operational monitoring of services provided by suppliers to identify areas for improvement (ticket audits, IT process compliance, backlog monitoring)

Supervision and improvement of IT service delivery and quality, ensuring they meet customer needs and comply with organizational standards and business objectives.

- Project follow-up on behalf of Syensqo for building the solution with Solvay

- Manage relationships with all project stakeholders, including clients, team members, and third-party vendors.

Communicate project progress and issues effectively to all stakeholders.

- Lead the clone & clean implementation of Syensqo’s ITSM. This includes the deployment of ITSM tools and technologies to improve IT services delivery and management.

- Ensure that all ITSM projects are delivered on-time, within scope, and budget.

- Control integrity of the data and Validation of the availability of the new ITSM service and users acceptance test