Angélique Phiso

Receiving customer requests

Quote creation

Order creation

Order tracking

Management of several email inboxes

Taking calls, chats

Definition of robotic parts

Relations with service providers and Luxembourg

Management of export files

Software used: JDE, Outlook, Teams,

Team management

Conflict management Complex problem resolution

Providing solutions

Taking calls

Handling emails

Relations with DK/service providers

Team management

HR management

Logistics aspect

Quality indicator management (Trustpilot, Google)

Software used: Outlook, Excel

In B2C:

- Receiving and managing national disputes

via different channels (phones, emails, social

networks, chat)

- Seeking solutions in

collaboration with stores, internal and external

logistics teams, accounting, business...

Logistics:

- Coordinating customer delivery steps

- From order entry to delivery and integration of revenue into the store's activity account

- Intermediary between the warehouse, the store, the carrier in case of order non-compliance

Traveled to Sweden to connect with the company culture and origins of the IKEA group and share them back with employees by organizing activities, visual aids, reporting via the internal network...

Events: Often requested for the organization of

internal events for a minimum of 100 people

Software used: Oracle, SAMS, Isell, Outlook, Teams