Freelancer profile translated to English.

Description

I support small businesses with recruiting, team organization, and operational processes.

With experience in team leadership, KPI management, coaching, and process optimization, I take on tasks that require structure, personal responsibility, and proactive thinking.

I don't work like a classic assistant who just completes tasks.

I think along, ask the right questions, identify optimization potential, and create clarity in complex processes.

My focus areas:

• Recruiting & Applicant Management

• KPI Tracking & Reporting

• Team Organization & Coordination

• Training and Process Documentation

• Operational support in daily business

• AI-driven process optimization

Remote, flexible, and reliable.

If you are looking for someone who takes responsibility and doesn't just manage tasks, I look forward to hearing from you.

Industry field of expertise

Languages

German
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

MyContact GmbH & Co. KG
Team Lead
March 2023 - June 2026 (3 years and 3 months)
• Led remote customer service operations for a virtual contact center — KPI management, quality assurance, and process optimization
• Handled full-cycle recruiting: job postings, interviews, onboarding and coaching of new team members
• Coordinated cross-functional teams (HR, IT, QA, WFM) and served as main point of contact for clients
• Created training materials, presentations and internal documentation using Canva, Adobe and PowerPoint
• Monitored NPS data and translated customer feedback into actionable improvements
Process Optimization Leadership Adobe Creative Cloud Coaching Recruitment
Avedo (Ströer X)
Customer Agent
May 2022 - March 2023 (10 months)
Customer service phone & email
Complaint Management
Process Optimization
Processes
Documentation CRM
Process Optimization Customer Service Customer Relationship Management (CRM) Complaint Management Customer Support
Flaconi Flagship Store & MAC Cosmetics / Freelancer
Stylist • · Make-up Artist ◦ · Beauty Consultant
April 2018 - September 2021 (3 years and 5 months)
▸ Luxury segment consulting
• · Hair & Make-up for TV, Fashion Week, commercial shoots
▸ Long-term customer loyalty in premium service