Angélique H.

Main mission:

Creator of the "L'Essence des Émotions" concept, I combine 25 years of expertise in aromatherapy and naturopathy with a talent for writing to offer clear, engaging, and educational wellness content. My goal: to help people better manage their stress and emotions through tailor-made coaching (workshops, advice, olfactory products) and texts that inspire trust and serenity.

Key Responsibilities:

📝 Creation of specialized content:

Writing detailed product descriptions for my olfactory sticks.

Designing newsletters (advice on aromatherapy, naturopathy, stress management) and educational content.

🌿 Holistic Coaching:

Developing personalized protocols integrating aromatherapy, naturopathy, and stress management tools.

Adapting solutions to specific needs (hypersensitivity, burnout, emotional overwhelm).

💼 Business Management:

Digital strategy: Managing the Facebook page (mindful posts) and the website.

Customer relations: Bookings and payments.

Collaborations: Partnerships with local shops.

🧪 Product Creation:

Designing olfactory sticks with clear and safe instructions.

Key Skills:

✔ Specialized Writing: Educational and engaging content on wellness.

✔ Expertise in Aromatherapy/Naturopathy: 25 years of practice + diploma.

✔ Project Management: Organizing workshops and multidisciplinary collaborations.

✔ Human Approach: Personalized and mindful coaching.

Key Achievements:

✔ Launched several models of olfactory sticks sold online and in stores.

✔ Managed an active Facebook community (regular posts).

Values:

🌱 Authenticity: 100% natural products and advice.

📚 Education: Making naturopathy and aromatherapy accessible.

❤️ Mindfulness: Non-judgmental coaching, adapted to each individual.

Main mission:

I held a dual role at Voo/Orange Belgium: managing customer accounts and writing internal content for clear communication between teams.

Key Responsibilities:

📞 Administrative Management and Problem Solving:

Handling customer complaints (telephony, billing) with a high satisfaction rate.

Account management: Verifying and updating information, coordinating with technical departments.

✍️ Internal Content Writing:

Creating internal articles and memos on procedures and current promotions.

Objective: Ensure every employee has the right information for optimal service.

👥 Contribution to Process Improvement:

Participating in the training and onboarding of new hires (skills assessment, pre-training preparation).

Skills Developed:

✔ Customer Management: Problem-solving, active listening, empathy.

✔ Professional Writing: Clear and precise content.

✔ Organization and Rigor: Managing complex files.

✔ Collaboration: Working with technical and sales teams.

Key Achievements:

Improved customer satisfaction through rigorous management.

Simplified internal communication with adapted content.

Contributed to the onboarding of new hires for better departmental fit.

Values:

🔹 Rigor: Adherence to procedures and deadlines.

🔹 Empathy: Human approach to problem-solving.

🔹 Clarity: Understandable writing for everyone.

Main mission:

At TotalÉnergie, I held a key dual role: managing billing and assisting customers with moving to ensure smooth, error-free service at every stage of their contract.

Key Responsibilities:

💰 Billing Management:

Verifying and entering customer data to prevent billing errors.

Setting up payment plans tailored to customer situations.

Rigorous follow-up of adjustments to ensure fair and transparent billing.

🏡 Moving Department:

Preparing contracts for customers changing residences:

Verifying information (address, effective date, meter reading).

Coordinating with technical departments to ensure electricity activation upon their arrival.

Ensuring a seamless transition: Customers had electricity in their new home from day one, with accurate billing (no overcharges or adjustment errors).

Skills Developed:

✔ Administrative Rigor: Error-free data entry and verification.

✔ Problem Solving: Handling billing disputes and urgent requests (moving).

✔ Organization: Planning payment schedules and contract transfers.

✔ Customer Service: Listening and empathy to reassure customers during their move.

Key Achievements:

Reduced billing errors through meticulous data entry.

High customer satisfaction: Customers never experienced power outages during their move.

Process optimization: Contributed to smoother transitions between residences.

Values Highlighted:

🔹 Precision: Zero errors in customer information.

🔹 Reliability: Customers could count on a seamless service.

🔹 Proactivity: Anticipating needs to prevent problems.