Angeline M.

I am a virtual assistant specializing in real estate and administrative management, with solid experience in property management and customer relations (short and long-term rentals).

I assist owners, agencies, and businesses in managing their properties to save them time and increase their profitability.

What I can do for you:

Save you time through efficient short-term rental management

Initial audit

Analysis of the local market and competitive positioning

Basic rate recommendations

Creation and optimization of listings (based on provided photos)

Yield management strategy setup

Coordination

Audit of existing organization and tool recommendations

Channel manager setup and configuration (Beds24)

Calendar synchronization between platforms

Automatic message setup (check-in, check-out)

Integration of the cleaning team into the tool

Operational

Management of communication with travelers 7 days a week (messages, emails, calls)

Handling requests before, during, and after the stay

Issuance of client invoices

Monitoring of inventory reports through cleaning team feedback (photos, anomalies, consumables)

Reporting to the owner in case of anomalies or damage

Management of incidents and disputes (AirCover, traveler claims)

Preparation and follow-up of reimbursement files

Coordination of service providers in case of works or incidents (contacts provided by the owner)

Strategy

Weekly or monthly rate adjustments based on demand and seasonality

Detailed monthly report on revenue evolution and occupancy rate

My way of working: