Freelancer profile translated to English.

Description

Bilingual French / Russian virtual assistant, I offer my skills in customer service, client support, and administrative management to entrepreneurs and businesses.

With a degree in negotiation and customer relations, I have developed an excellent ability to manage interactions professionally, understand client needs, and ensure rigorous follow-up.

I offer my virtual assistant services, particularly for email management, client follow-up, e-commerce support, and French / Russian translation.

Thanks to my fluency in Russian, I can effectively support an international clientele, respond to Russian-speaking messages, and provide quality bilingual customer support.

Rigorous, organized, and autonomous, I quickly adapt to my clients' tools to provide reliable customer service, efficient administrative management, and bilingual French / Russian support.

Languages

French
Native or bilingual
English
Basic
Russian
Native or bilingual
Ukrainian
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Intermarché
General Merchandise Department Manager
January 2020 - January 2024 (4 years)
Aosta, AO, Italy
Inventory and stock management. Highlighting commercial operations. Updating and maintaining shelves. Team management. Relations and negotiation with sales representatives. Customer reception and advice. Mastery of the complete file. Store opening and closing. Store maintenance during shifts, ensuring service continuity in the absence of management.
Customer Relations Promotions Negotiation Sense of Organization Independent Work
Intermarché
Versatile Employee
RETAIL (SMALL BUSINESS)
January 2018 - January 2020 (2 years)
Aosta, AO, Italy
Shelf maintenance, restocking, and product presentation. Cashier, transaction management, and customer reception. Cooking, preparation, and setup of food products. Sales and customer advice. Drive-through management, order preparation. Station, maintenance, and management of fuel, gas, and car wash areas.
Century 21 Rivièra Transations
Internships
January 2015 - January 2018 (3 years)
Saint-Laurent-du-Var, France
Prospecting to develop the client portfolio and identify new opportunities. Conducting property viewings for potential buyers or renters. Welcoming clients, providing information about properties, and assisting throughout the process. Managing estimation and rental files.

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BTS Negotiation and Customer Relations
Lycée Jacques Audiberti
2018
BTS Négociation Relation clients
Professional Baccalaureate in Sales
Lycée Auguste Escoffier
2016
BAC Professionnel Vente

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Angelika Reminets

Bilingual Virtual Assistant

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