Freelancer profile translated to English.

Description

With more than 20 years of experience leading strategic operations, IT service management, digital transformation, and process optimization in sectors such as retail, finance, transportation, industry, and telecommunications, I offer consulting services oriented to:

✅ Design and implementation of operational and technological strategies.

✅ Optimization of AMS, Cloud, and Cybersecurity services.

✅ Comprehensive contract management and regulatory compliance.

✅ Integration of SAP, Oracle, and Microsoft 365 solutions.

✅ Training of high-performance teams and continuous improvement.

Languages

English
Conversational
Portuguese
Conversational
Spanish
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

CAPGEMINI MEXICO, Ciudad De México
Practice Director of Applications Management
December 2019 - December 2022 (3 years)
Ciudad de México, Mexico
• Definition of strategies and implementation of AMS services for clients.
• Automation of services, cost improvement, efficiency, and business optimization.
• Increased profitability by up to 15% in AMS services.
• Identification of new opportunities for services and projects.
• Adoption of new technologies within the framework of processes.
• Management of more than 200 service and project professionals.
Process automation and cost reduction Project planning Service management and continuous improvement Business development Process improvement
ACTICA ( Grupo ICA - AYESA ), Ciudad De México
Director of Operations and Security Systems.
August 2012 - March 2019 (6 years and 7 months)
Ciudad de México, Mexico
• Definition and implementation of IT Service Operation Strategies.
• Design, planning, and execution of IT Projects and Services.
• Maintenance of IT systems.
• Design and Implementation of Electronic Security Projects for maximum security facilities.
• Pre and post-sales of IT Projects and Services.
• Integration of Intelligent Transportation and Toll Systems.
• Consulting Projects and Services in the Cloud and On Premise, for SAP and S/4HANA Systems
• Process reengineering: 10% increase in profitability and 15% in efficiency.
IT service management Project planning Business development Process automation and cost reduction Project leadership
MCDONALD´S - ARCOS SERCAL DE MEXICO, Ciudad De México (McDonald´s Latam)
Director Corp. Information Technology & Telco.
December 2007 - January 2012 (4 years and 1 month)
Ciudad de México, Mexico
• Management of Infrastructure Services, Centralized and Distributed Processing at Points of Sale.
• Management of Operation, Maintenance, and Telecommunications Support for Latin America and the Caribbean.
• Management of End-User Support (Help Desk and Field Support) in Latin America and the Caribbean for the Oracle eBusiness Suite application platform.
• Technological Spin-off and Centralization of Infrastructure and Processing Services.
• SOX and PCI certifications for Points of Sale and Centralized Sites.
• Virtualization of Voice and Video Conferencing Services.
• 30% reduction in Capital Investment
• 15% reduction in Costs
IT service management Project planning Assertive communication Team leadership