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Ángela María Carsí CarraleroÁM

Ángela María Carsí Carralero

Organizational Consulting & Operations

€360/day
Palma de Mallorca, ES
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Ángela María

Organizational consultant, with extensive experience in Operations Management and Technology Services with over 15 yearsleading multidisciplinary teams in technology companies, consulting, and the public sector. Specialized in digital project delivery, process optimization, data analytics, and organizational transformation through agile methodologies.

I have managed budgets of up to €20M, led +30 people, supervised +150 suppliers, and directed key functions such as People & Culture, HR, Administration, Finance, Procurement, and Outsourcing. I also advise startups in immersive technology (AI, VR, AR) and institutional education.

Passionate about well-being, mindfulness, and conscious leadership, I combine an analytical mindset with strong interpersonal skills to achieve sustainable results aligned with the client's purpose.
  • Spanish

    Native or bilingual

  • English

    Fluent

Can work on-site
Palma de Mallorca (up to 50km), Valencia (up to 50km)

Experience

  • Arkana & Private advisor
    Director of Operations and Administration
    November 2023 - Today (2 years and 7 months)
    Barcelona, Spain
    • Arkana: Management of the Operations and Administration department, managing a budget of €1M, over 30 employees, and key accounts in banking, retail, and healthcare. Supervision of HR, Finance, and Recruitment areas.
    • Muse Scene Lab: Advisor in COO functions. Startup focused on creating an immersive music practice platform based on AI, VR, and AR. Key challenges include fundraising, resource management, and sales.
    • CIM Music School: Advisor in COO and CAO functions. Support for a non-profit organization with >250 students and 30 teachers, managing a budget of €80K and public sector grants. Implementation of ERP and support in cloud digital services.
    Administrative Management Strategy and Operations Consulting Agile Methodologies
  • Mindata
    Director of Outsourcing & Service Delivery
    July 2022 - November 2023 (1 year and 4 months)
    Palma de Mallorca, PM, Spain
    • Service Delivery: Management of teams (Tech Leads, developers, QA, UX/UI, and PMs/Agile Leads) to deliver digital projects and products on time and with the best value for money // Compliance with SLAs with clients.
    • Recruitment & Outsourcing: Leadership of the recruitment strategy. Supervision of 125 employees across >20 clients (>€2M gross margin) // 10% reduction in staff turnover and 90% reduction in financial discrepancies // Close collaboration with clients to optimize distribution times.
    • Data & Analytics: Enhancement and evolution of Power BI dashboards to show profitability, recruitment times, and client funnel status.
    PowerBI Team Management Business Strategy Change Management and Organizational Transformation Outsourcing
  • Dominion Commercial B2C.
    Head of CIO Office
    July 2021 - July 2022 (1 year)
    Madrid, Spain
    • Budget & Finance: IT budget preparation [€6M and €12M] // Promotion of a transparent and self-sufficient approach that facilitates decision-making.
    • Procurement: Management of >150 partners // Ensuring value delivery through the implementation of a strict cost efficiency strategy // Definition of KPIs to reduce delivery times and TCO. Implementation of digital tools for electronic invoicing and electronic signature processes.
    • Technical Support: Leadership of the incident management team to mitigate operational risks and their impact on sales. IT microservices management.
    • Data & Governance: Design of Power BI dashboards to monitor objectives. Definition and dissemination of IT governance.
    PowerBI Team Management Administrative Management Procurement

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Education

  • Postgraduate in Coaching, PNL and Team Leadership.
    ENEB
    2021
  • Kanban System Improvement (KMP II - KSI).
    Kanban University. 16h.
    2022

Skill set

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