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Angela MaculanAM

Angela Maculan

Virtual Assistant

€115/day
Barcelona, ES
8-15 years

Average response time: 1 hour

About Angela

Hi! I’m a detail-oriented Virtual Assistant specializing in e-commerce store support and operations, helping online business owners stay organized, efficient, and focused on growth.

I can support your e-commerce business with:

Product listing creation and optimization (titles, descriptions, SEO tags)
Order processing and fulfillment support
Customer service (email/chat support, returns, refunds)
Inventory tracking and updates
Product research and competitor analysis
Store management for Shopify, WooCommerce, Amazon, and Etsy
Data entry and reporting
Supplier and vendor communication
Basic social media and promotional support
Canva-based visuals for listings or simple marketing materials

I am organized, proactive, and quick to learn new systems and tools. I communicate clearly in Italian, English, and Spanish (professional level), plus basic French, and I always focus on accuracy, efficiency, and customer satisfaction.

My goal is to help you reduce workload, improve store operations, and create a smooth customer experience so your business can scale effectively.

Whether you need ongoing support or help with specific tasks, I’m ready to assist with professionalism and attention to detail.

Let’s work together to grow your e-commerce business efficiently!
  • Italian

    Native or bilingual

  • English

    Fluent

  • Spanish

    Fluent

Remote only
Primarily works remotely

Experience

  • AMAZON
    Senior Investigator Specialist – RCO GAP Advisor
    March 2025 - February 2026 (11 months)
    Barcelona, Spain
    • Managed 150–170 high-risk AML cases weekly, ensuring timely and accurate onboarding and documentation compliance.
    • Provided guidance on KYC/AML policies and complex case resolution to internal teams, serving as a key contact for investigators.
    • Collaborated with Risk, Compliance, and Audit teams to improve onboarding processes and controls.
    • Conducted root cause analysis and implemented process improvements to enhance client experience and operational efficiency.
  • Amazon
    KYC Investigator Specialist & Trainer
    March 2022 - March 2025 (3 years)
    Barcelona, Spain
    • Performed end-to-end customer onboarding and KYC reviews, ensuring 100% data accuracy and regulatory compliance.
    • Trained 150+ team members on onboarding workflows, compliance standards, and documentation best practices.
    • Identified process gaps and escalated issues proactively, supporting seamless client onboarding and lifecycle management.
  • ALPADIA LANGUAGE SCHOOLS (KAPLAN GROUP)
    Senior Recruitment Specialist
    April 2017 - March 2022 (4 years and 11 months)
    Barcelona, Spain
    • Managed onboarding of 200+ students annually, ensuring completeness of agreements and accurate CRM data.
    • Maintained high on-time enrolment rates (95%) through proactive communication and process oversight.
    • Acted as the primary point of contact for students and parents, providing guidance throughout the admission lifecycle.

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Education

  • Master's in Event Planning &
    Ostelea Hospitality School & EAE Business School
    2017
    Master's in Event Planning &
  • BA
    Università degli Studi Di Ferrara
    2006
    BA

Categories

  • Other