About Angela
Italian
Native or bilingual
English
Fluent
Spanish
Fluent
Experience
- AMAZONSenior Investigator Specialist – RCO GAP AdvisorMarch 2025 - February 2026 (11 months)Barcelona, Spain• Managed 150–170 high-risk AML cases weekly, ensuring timely and accurate onboarding and documentation compliance.• Provided guidance on KYC/AML policies and complex case resolution to internal teams, serving as a key contact for investigators.• Collaborated with Risk, Compliance, and Audit teams to improve onboarding processes and controls.• Conducted root cause analysis and implemented process improvements to enhance client experience and operational efficiency.
- AmazonKYC Investigator Specialist & TrainerMarch 2022 - March 2025 (3 years)Barcelona, Spain• Performed end-to-end customer onboarding and KYC reviews, ensuring 100% data accuracy and regulatory compliance.• Trained 150+ team members on onboarding workflows, compliance standards, and documentation best practices.• Identified process gaps and escalated issues proactively, supporting seamless client onboarding and lifecycle management.
- ALPADIA LANGUAGE SCHOOLS (KAPLAN GROUP)Senior Recruitment SpecialistApril 2017 - March 2022 (4 years and 11 months)Barcelona, Spain• Managed onboarding of 200+ students annually, ensuring completeness of agreements and accurate CRM data.• Maintained high on-time enrolment rates (95%) through proactive communication and process oversight.• Acted as the primary point of contact for students and parents, providing guidance throughout the admission lifecycle.
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Education
- Master's in Event Planning &Ostelea Hospitality School & EAE Business School2017Master's in Event Planning &
- BAUniversità degli Studi Di Ferrara2006BA
Categories
- Other