Anès Youssef

📌 Agile SAFe piloting of the migration of AI environments and IBM Cloud infrastructure to AWS for the chat window across all customer relations centers and mobile applications (France, Spain)

📌 Manage the implementation of reducing the volume of conversations transferred from the bot to customer service advisors while improving customer satisfaction.

📌 Present KPI reviews, coordinate with different feature/stream teams.

📌 Participate in the arbitration and decision-making for the future of the virtual chat assistant and thus develop a medium-to-long-term vision.

📌 Provide analytical support to the team. Unavailable

📌 Support workshops for improving increment testability

📌 Analyze delivery risks and take responsibility for release management

📌 Prioritization of production incidents

🔬 Environment:

🪓 Agile SAFe, Scrum (9 People) Method, KYC, Excel, MS Project, Miro, Klaxoon, Teams, Figma

🪚 Jira, Confluence, Gherkin, Cucumber, ATDD, Elastic Search Kibana, Postman

💊 Deep Learning (ML), LLM, Conversational AI, NLU, NLP, Rasa, Generative AI

🛡 IBM Watson Assistant, AWS Cloud, AWS Lambda, S3 Bucket, GitLab, Kafka, Grafanµ

🔩 API, SQL Postgre, Liquibase, CRM, AWS, Datalake

📌 Coordinate and manage an international team working on the development of Artificial Intelligence solutions to improve factory productivity using agile methods.

📌 Access customer needs (Europe, America, Asia), analyze and understand their expectations, formalize the product vision, and identify financial growth opportunities.

📌 Create and maintain specifications and strategic development roadmaps.

📌 Lead agile rituals and prioritize user stories, epics, and exploration paths.

📌 Analyze factory industrial data to improve resource management efficiency.

📌 Monitor sprint status daily and regularly report project progress to management with reliable indicators (KPIs).

📌 Implement version management by product variant.

📌 Reduce international mass deployment times for a Toyota/Just-in-Time (JIT) production system solution.

📌 Structure communication with the group's business entities and relay new needs in terms of new features.

🔬 Environment:

🪓 Lean Management, SAFe Agile Method, Scrum, Kanban (8 People), Slack, Teams, Klaxoon

🧪 Computer Vision, Deep Learning (ML), Image Annotations, Data Analyzer, Excel

⛓ Design Thinking, Microsoft Azure DevOps, CI/CD Pipelines, Docker, VMware, Microsoft Cloud

📌 Lead a development team for the implementation of an automatic emergency call system: Populate the product backlog, prioritize and arbitrate customer requests. 📌 Detect optimization of the integration process and monitor agile indicators for all mobile development tasks under iOS for an intelligent solution for digitizing car keys via Smartphone (Bluetooth).

📌 Supervise the creation of an SDK API development kit for iPhone/Apple Watch enabling remote control service and full interaction with connected vehicles.

📌 Collaborate in the iterative cycle of design, development, and integration of real-time embedded software for a hands-free access and start system.

📌 Propose software quality improvements.

📌 Lead interfaces with dependent teams.

📌 Ensure incident management.

📌 Analyze and evaluate the performance results of developed solutions.

🛡 Environment:

🪓 Kanban Methodology (4 People), Factory 4.0 Digital Transformation

🧱 Development Tools: Xcode, SwiftLint, SwiftGen, StarUML, Instrument, Prosler, Jenkins, Fastlane, Jazzy, SourceTree, Excel

🪚 Architecture: MMVM, MVC, Delegation Pattern, KVO, KVC

🔬 Systems: Apple iOS 7- iOS 12, RH 850 family microcontrollers, Qualcomm, NXP, MQTT

🔩 Software Configuration Management: GIT Language: C, C++, Objective C, Unavailable Swift 4

🩻 Bluetooth Low Energy (BLE), SonarQube, GIT, Nexus, CoreALM, JIRA, Confluence, Matlab, Simulink