Freelancer profile translated to English.

Description

I supportVSEs, SMEs, and startupsinoutsourcing their customer relations,theiradministrative support,and theircommercial follow-up,to save them time and secure their growth.

My role: to take charge of the operational tasks that hinder your business, while ensuring a professional, fluid, and consistent customer experience.

What I handle

**Customer service**: calls, emails, request management, and follow-up

**Administrative assistance**: organization, coordination, CRM updates

B2B appointment setting and commercial follow-up

Customer follow-up and lead qualification

I act as a true operational relay, capable of working independently, adapting to your processes, and representing your company with seriousness and professionalism.

Why work with me

Structured and results-oriented approach

Excellent communication and service orientation

Accustomed to VSE, SME, and startup environments

Reliable, responsive, and organized

Business vision: I understand your challenges, not just your tasks

My goal is not just to execute, but to streamline your operations, improve your customer relations, and allow you to focus on your core business.

Available for one-off or recurring missions, remotely.

Industry field of expertise

Languages

French
Native or bilingual
Malagasy
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Freelance
Sales Development Representative - Biz Dev
January 2024 - Today (2 years and 5 months)
Commercial prospecting - B2B appointment setting Digital marketing: inbound/outbound Follow-up - nurturing.
Appointment setting Customer service Inbound marketing Sales Appointment setting
Smartelia
Senior Training and Talents Management
March 2024 - December 2024 (9 months)
Creation and design of training modules on soft skills Facilitation of training workshops on soft skills Follow-up, coaching, and support for collaborations Conducting recruitment interviews/motivation follow-up.
Smartelia
Sales Development Representative
January 2024 - February 2024 (1 month)
Commercial prospecting - B2B appointment setting - digital marketing: inbound (LinkedIn, content publication according to target ICP), outbound (mailing, LinkedIn message protection).