Freelancer profile translated to English.

Description

I have been in customer relations for 5 years, specializing in call management, telemarketing, customer loyalty, and administrative management. I offer my services to companies wishing to outsource their customer relations with efficiency and professionalism.

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

CANAL+MADAGASCAR
Customer Relations Manager
TELECOMMUNICATIONS
May 2015 - September 2022 (7 years and 4 months)
Ambanja, Madagascar
Preferred point of contact for clients.
+Collaborate with internal teams (sales, technical, logistics, etc.) to provide relevant answers.
+Participate in the continuous improvement of procedures and customer satisfaction.
+Update customer information in the CRM system.
+Ensure follow-up of customer files until their complete resolution.
+Handle complaints and disputes professionally and efficiently.
+Identify and analyze customer needs to offer them suitable solutions.
+Respond to customer calls, emails, chats, or messages.
LECOFARM
Quality Controller
AGRICULTURE
September 2022 - May 2023 (8 months)
Antsirabe, Madagascar
+Visually inspect finished or in-production products.
+Measure and check dimensions, weights, temperatures, etc.
+Control of products or services
+Monitoring and traceability
+Ensure compliance with quality standards (ISO, HACCP, etc.).
+Apply quality control procedures defined by the company.
MEHAS
Administrative and Technical Manager (Temporary)
PUBLIC SECTOR
January 2023 - September 2024 (1 year and 8 months)
Farafangana, Madagascar
+Ensure daily administrative management (budgets, contracts, regulatory files, etc.).
+Prepare activity reports and monitor indicators.
+Manage the purchase of supplies, equipment, and services.
+Coordinate preventive and corrective maintenance.
+Plan and monitor technical work or interventions.
+Manage relationships with technical service providers (maintenance, security, cleaning, etc.).
+Manage administrative or technical teams (maintenance agents, reception agents, etc.).
+Implement internal procedures (safety, risk management, quality).
+Ensure staff training and skills development.