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Andrinirina RayahAR

Andrinirina Rayah

Telemarketer/Copywriter/Customer Service

€250/day
Paris, FR
0-2 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Andrinirina

I have been in customer relations for 5 years, specializing in call management, telemarketing, customer loyalty, and administrative management. I offer my services to companies wishing to outsource their customer relations with efficiency and professionalism.

  • French

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • CANAL+MADAGASCAR
    Customer Relations Manager
    TELECOMMUNICATIONS
    May 2015 - September 2022 (7 years and 4 months)
    Ambanja, Madagascar
    Preferred point of contact for clients.
    +Collaborate with internal teams (sales, technical, logistics, etc.) to provide relevant answers.
    +Participate in the continuous improvement of procedures and customer satisfaction.
    +Update customer information in the CRM system.
    +Ensure follow-up of customer files until their complete resolution.
    +Handle complaints and disputes professionally and efficiently.
    +Identify and analyze customer needs to offer them suitable solutions.
    +Respond to customer calls, emails, chats, or messages.


  • LECOFARM
    Quality Controller
    AGRICULTURE
    September 2022 - May 2023 (8 months)
    Antsirabe, Madagascar
    +Visually inspect finished or in-production products.
    +Measure and check dimensions, weights, temperatures, etc.
    +Control of products or services
    +Monitoring and traceability
    +Ensure compliance with quality standards (ISO, HACCP, etc.).
    +Apply quality control procedures defined by the company.

  • MEHAS
    Administrative and Technical Manager (Temporary)
    PUBLIC SECTOR
    January 2023 - September 2024 (1 year and 8 months)
    Farafangana, Madagascar
    +Ensure daily administrative management (budgets, contracts, regulatory files, etc.).
    +Prepare activity reports and monitor indicators.
    +Manage the purchase of supplies, equipment, and services.
    +Coordinate preventive and corrective maintenance.
    +Plan and monitor technical work or interventions.
    +Manage relationships with technical service providers (maintenance, security, cleaning, etc.).
    +Manage administrative or technical teams (maintenance agents, reception agents, etc.).
    +Implement internal procedures (safety, risk management, quality).
    +Ensure staff training and skills development.

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