ARFreelancer profile translated to English.
Back to original languageAbout Andrinah
Dynamic and organized virtual assistant, with over two years of experience in data processing, administrative management, and customer communication. Excellent command of digital tools and compliance procedures (KYC), with a great sense of detail and listening. Able to work independently and proactively to optimize service quality and enhance customer satisfaction.
French
Native or bilingual
English
Conversational
Malagasy
Native or bilingual
Remote only
Primarily works remotely
Experience
- ODITY,BACK OFFICE / CUSTOMER RELATIONSJanuary 2023 - January 2025 (2 years)MadagascarManagement of customer data (KYC) to ensure compliance Validation of commercial information Supervision of deposits and control of funds Direct communication with clients by phone and email Active contribution to service quality
- INNO Serv,ADMINISTRATIVE ASSISTANT / HRJanuary 2021 - January 2022 (1 year)Antananarivo, MadagascarDrafting and managing recruitment tests Training users on products Analysis of internal data and creation of reports Search for business partners Digital communication (social networks, emailing)
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Education
- BTS TOURISM AND HOTEL MANAGEMENTInfotour2021BTS TOURISME ET GESTION HÔTELIÈRE
- COMMUNICATION INTERNSHIPOffice Régional du Tourisme Alaotra Mangoro2019STAGE EN COMMUNICATION