About Andriantiana
Malagasy
Native or bilingual
French
Fluent
English
Basic
Experience
- Oceancall GroupData & performance analystHUMAN RESOURCESJanuary 2020 - Today (6 years and 7 months)Tananarive, MadagascarDesign, develop, and maintain decision-making dashboards for activities in Madagascar, France, Morocco, Mauritius, and Serbia. Ensure monitoring and analysis of HR, operational, and financial indicators. Produce automated reports to track individual and collective performance. Control, clean, and validate databases used in reporting.
- Oceancall GroupQuality operatorJanuary 2020 - January 2025 (5 years)Perform quantitative and qualitative quality audits. Control compliance with procedures and customer requirements. Analyze performance gaps and identify their causes. Support supervisors in implementing improvement plans.
- Oceancall GroupLevel 3 teleoperator / referent agentJanuary 2019 - January 2020 (1 year)Handle complex requests requiring advanced expertise. Support advisors in resolving specific situations. Act as a referent for operational teams. Control the compliance of processed transactions.
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Education
- Baccalaureate Series A2École Saint Joseph Antsirabe2013Baccalauréat série A2
- Bachelor's degree in Information Science and TechnologyÉcole Supérieure Polytechnique d'Antananarivo (ESPA)2016Licence en Sciences et Techniques de l'Information