Andrianina Rakotomalala

As a Customer Service Agent for an internet service provider, I handle customer reception and assistance via phone, email, and chat. I process information requests, complaints, and first-level technical incidents, ensuring quick and appropriate solutions. I follow up on cases, record requests in management tools, and escalate complex issues to the relevant departments. My role also involves advising customers on available offers and services, while guaranteeing their satisfaction and the quality of the customer experience.