Freelancer profile translated to English.

Description

Bilingual FR/MG Remote Customer Advisor, rigorous and attentive.

With my experience in Mobile Money management and customer relations, I excel in phone support, problem-solving, and customer satisfaction. Patient, organized, and diplomatic, I turn every call into an opportunity to build loyalty.

Immediately available for remote assignments. Perfect command of CRM and office tools.

Contact me to discuss your customer support needs.

Languages

Malagasy
Native or bilingual
French
Native or bilingual
English
Basic

Workplace preferences

Remote only

Primarily works remotely

Agence mobile money
Customer Service & Sales Agent
TELECOMMUNICATIONS
January 2022 - Today (4 years and 6 months)
Tananarive, Madagascar
Customer management by phone and email. Assistance with account opening, technical problem resolution. Sales of products and services. After-sales follow-up and customer satisfaction. Data entry in Excel. Responsiveness and politeness on the phone.
Email Handling Customer Service Customer Relations Customer Support Zendesk
Agence mobile money Antananarivo
Customer Service & Sales Agent
TELECOMMUNICATIONS
January 2022 - Today (4 years and 6 months)
Tananarive, Madagascar
Customer management by phone and email. Assistance with account opening, technical problem resolution. Sales of products and services. After-sales follow-up and customer satisfaction. Data entry in Excel. Responsiveness and politeness on the phone.