Andrew Snead

Lead change, risk mitigation and issue resolution projects within the Customer Solutions team, focussed on resolving complex customer issues. Delivered end-to-end project delivery while keeping a customer-centric view

Key Achievements:

• • Delivered multiple projects to green RAG status and ahead of project (CRAM) deadlines – complex pension and protection projects with internal process/data issues which required IT or process fixes and remediation for customers

• • Oversaw internal transition from Waterfall to Agile delivery embedding new ways of working and sprint cycles for c200 colleagues – all colleagues were upskilled and I was part of the team focused on implementing and upskilling colleagues which delivered efficiency improvements

• • Created and implemented governance improvements including new data handling and reporting processes - this sped up issue resolution for customers and became new best practice internally

• • Managed FCA-sensitive projects (due to complexity and size) providing formal reporting and ensuring consistent compliance

• • Developed and led cross-functional teams, c15 colleagues per team, to deliver fast-paced, regulatory-led initiatives

• • Hosted and led senior leadership gateway driven sessions including internal working groups, risk management (including RAID), cross-functional meetings and formal gateway reviews

• • Advocated for customer-first improvements using continuous feedback which ensured process improvements, faster issue resolution and happier customers

Lead project onboarding for construction clients supporting their new funding lines or transferring them from other providers. Oversaw end-to-end transitions from 'new to bank' teams to client management teams. Led financial and non-financial needs while managing Lloyds' risk and ensuring smooth client operations

Key Achievements:

• • Matrix-managed colleagues creating close-knit teams across debt verification, payment delivery, credit and risk teams to deliver fast-paced results which met all regulatory and internal standards

• • Grew the portfolio value by over 20%, via successful onboarding of new clients, driving cross functional improvements in service and reporting standards

• • Created and implemented new governance improvements and best practice ways of working which were mirrored nationwide improving efficiencies for all colleagues

• • Delivered risk mitigation in terms of monthly risk management forums, spotting early warning signs which could be remediated early

• • Built strong relationships with diverse stakeholders including clients, credit, operations, and senior teams

• • Ensured all growth targets were met including sales targets, renewals and lending benchmarks

Specialised in providing working capital solutions in the form of Invoice Finance to businesses in the new start to £25m turnover space structuring the revolving facility solutions for clients. Developed repeat relationships and acted as the key stakeholder in delivering funding solutions across various industries

Key

• • Consistently delivered against sales targets exceeding by up to 15% over benchmark numbers

• • Supported various new start and established businesses to grow and managed the ongoing relationships resulting in repeat business

• • Developed new relationships with external introducers through extensive networking