ATAbout Andrés
Professional translator | hospitality & Tourism Specialist
Passionate about languages and hospitality, I help businesses in the tourism and restaurant industry connect with international customers through accurate and natural translations. With a degree in Modern languages and real-world experience in hotels and restaurants, I understand both the linguistic and cultural nuances your business needs.
What I offer:
- Spanish - English translations
- Menu and website localization for hotels & restaurants
- clear, customer-focused content that boosts engagement
Let's make your business speak your clients' language!
Spanish
Native or bilingual
English
Fluent
French
Basic
Remote only
Primarily works remotely
Experience
- SitelCustomer serviceTELECOMMUNICATIONSJanuary 2020 - January 2021 (1 year)Santafé de Bogotá, ColombiaProvided bilingual customer support (English & Spanish) for a wide range of household products, including cleaning devices (mops, vacuums) and kitchen appliances (food processors, blenders). Responsibilities included:Handling claims and warranty requests with empathy and professionalism.Performing troubleshooting to resolve technical issues efficiently.Guiding customers through product setup and maintenance in both languages.Ensuring a positive customer experience and maintaining high satisfaction scores.Developed strong skills in problem-solving, communication, and technical assistance, while delivering accurate and culturally adapted support for English- and Spanish-speaking clients.
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Education
- Bachelor's degree modern languagesPontificia Universidad Javeriana2021Focused on advance studies in English, Spanish linguistics, translation and cultural studies. Developed strong skills in professional translation, localization and cross-cultural communication.