Freelancer profile translated to English.

Description

👋 I am a freelance web developer specializing in creating simple, modern, and functional web pages for entrepreneurs, professionals, and small businesses. I work with HTML/CSS/JS. I focus on offering attractive, responsive, and easy-to-use sites. Clear communication, punctual delivery, and personalized advice. I'm ready to help you have your ideal website!

Languages

Spanish
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

CUSTOMER OPERATION SUCCESS S.A.S
Quality Analyst – Customer Service
TELECOMMUNICATIONS
February 2023 - May 2024 (1 year and 3 months)
Santafé de Bogotá, Colombia
• Generation of quality reports and KPIs.
• Call auditing and monitoring of care processes.
• Generation of quality reports and KPIs.
• Individual and group feedback to advisors.
• Support in the continuous improvement of customer service processes.
CONTACTO SOLUTIONS S.A.S
Quality Analyst – Claro Sales
June 2024 - May 2025 (11 months)
• Call auditing and monitoring of care processes.
• Generation of quality reports and KPIs.
• Individual and group feedback to advisors.
• Support in the continuous improvement of customer service processes.