About Andres
Spanish
Native or bilingual
Experience
- CUSTOMER OPERATION SUCCESS S.A.SQuality Analyst – Customer ServiceTELECOMMUNICATIONSFebruary 2023 - May 2024 (1 year and 3 months)Santafé de Bogotá, Colombia• Generation of quality reports and KPIs.• Call auditing and monitoring of care processes.• Generation of quality reports and KPIs.• Individual and group feedback to advisors.• Support in the continuous improvement of customer service processes.
- CONTACTO SOLUTIONS S.A.SQuality Analyst – Claro SalesJune 2024 - May 2025 (11 months)• Call auditing and monitoring of care processes.• Generation of quality reports and KPIs.• Individual and group feedback to advisors.• Support in the continuous improvement of customer service processes.
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Education
- Academic BachelorInstitución educativa marco Fidel SuarezBachiller académico
- Systems EngineeringUniversidad del Sinúingeniería en sistemas