Freelancer profile translated to English.

Description

Master's student in Customer Experience Management (M1), with several years of experience as a sales advisor in telecommunications and e-commerce. Rigorous, with excellent listening skills and customer-service oriented, I wish to develop my skills in environments focused on customer satisfaction and operational efficiency.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

Bouygues Telecom,
Sales Advisor Quality Center
February 2020 - January 2023 (2 years and 11 months)
Dakar, Senegal
Advising and selling Bouygues Telecom's phone and internet products. Full customer relationship management: identifying needs, proposing commercial offers, and after-sales follow-up. Participating in internal training to improve sales techniques and objection handling. Contributing to increasing the conversion rate of prospects into customers and customer loyalty.
activité Veepee,
Sales Advisor
April 2018 - January 2020 (1 year and 9 months)
Dakar, Senegal
Customer support and handling requests related to Veepee's offers (online flash sales). Responding to complaints and proposing suitable solutions to maintain a high level of customer satisfaction. Contributing to the management of the sales team by ensuring service continuity during peak traffic periods.