Andreia A.

Dynamic, versatile, and multilingual, I offer my 10 years of experience in customer relations and administrative management to optimize your processes and provide you with tailor-made solutions (one-time or long-term).

My goal? To simplify your daily life by improving:

✔ Your organization

✔ Your customer relations, for an unforgettable experience

✔ Your costs and time, thanks to my agile profile integrated into your teams

My various experiences have allowed me to collaborate with several functions, such as:

- Support/Care (tickets, complaints, backlog, follow-up);

- Resources (FAQ, knowledge bases);

- Success (onboarding, training, usage/feedback monitoring);

- Loyalty (upsell/x-sell, churn reduction);

- CX/UX Strategy (metrics, process optimization, monitoring);

- Support to sales teams;

- Sales Administration / Logistics and Supplier Management;

- Activity Reporting / Service Coordination;

- Administrative Management;

- Agenda Management / Secretarial Services;

- Invoicing and Contract Management;

- Overdue Payment Follow-up and Recovery;

- Pre-accounting and Financial Monitoring;

- Various Project Management;

- HR Support (recruitment and routine social management);

- Translations (FR/EN/PT/ES).

My leitmotif: Rigor ✅, action 🚀, human ❤️!

Analytical and conscientious, I understand your needs to meet them with precision.

Let's discuss your needs via messaging to arrange a discovery call or video meeting :).

Sincerely,