Freelancer profile translated to English.
Back to original languageAbout Andre
I support companies in optimally using Microsoft Dynamics 365 CRM (CE) & Power Platform – from requirements analysis through customizing to go-live.
With over 8 years of project experience in Sales, Customer Service, and Power Platform, I help to digitize processes, automate workflows, and optimally adapt CRM systems to the needs of specialist departments.
My focus areas:
- Introduction & Optimization of Dynamics 365 CRM
- Customizing, Automation & Power Platform
- Solution Design & Project Management
- Workshops, User Stories & Training
Whether SME or corporation – my strength lies in clearly translating complex requirements and delivering solutions that create sustainable added value.
German
Native or bilingual
English
Fluent
Can work on-site
Osterholz-Scharmbeck (up to 50km)
Experience
- dynovate GmbHCEO and Senior ConsultantMarch 2023 - Today (3 years and 3 months)Osterholz-Scharmbeck, NI, GermanyAs founder and managing director of dynovate GmbH, I advise and support companies in the introduction, optimization, and expansion of Microsoft Dynamics 365 CRM.
- Responsibility for pre-sales, workshops, and requirements analysis
- Implementation of CRM projects (Sales, Customer Service, Field Service)
- Creation of user stories, project management, and coordination with ERP (Business Central)
- Development of smaller automations using JavaScript, workflows, and Power Automate
- FreelancerFreelancer Microsoft Dynamics 365February 2023 - May 2023 (3 months)Osterholz-Scharmbeck, NI, GermanyFreelance consulting and implementation of Dynamics 365 projects with a focus on sales and service processes.
- Customization of forms, views, dashboards, and processes
- Implementation of interfaces to third-party systems
- Training and support of key users and departments
- CAPPSO GmbHFounder & CEOJanuary 2022 - February 2023 (1 year and 1 month)Hamburg, Germany
- Consulting clients on the introduction and optimization of Microsoft Dynamics 365 CRM
- Building customized sales and service processes in Dynamics
- Implementation of customizing, automations, and interface connections
- Supporting projects from requirements analysis to go-live
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Education
- Microsoft Certified Professional MCSA: Dynamics 365 - Certified2019Microsoft Certified Professional MCSA: Dynamics 365 - Certified
- Microsoft Dynamics CRM 2016 Customization and Configuration Scrum: Practical Application outside the IT World Certified Scrum Product Owner®Microsoft Dynamics CRM 2016 Customization and Configuration Scrum: Praktische Anwendung außerhalb der IT-Welt Certified Scrum Product Owner®