Freelancer profile translated to English.

Description

Are you looking for someone who doesn't wait for the next task to come, but sees what's missing, tackles it, and finishes it? That's exactly what I bring.

I've been an office clerk since 2016 – graduated with honors, completed Matura (high school diploma), and have over ten years of experience in back office, customer service, and administrative coordination in companies of various sizes.

Since 2023, I've been working independently as a Virtual Assistant for small and medium-sized businesses as well as sole proprietors.

What sets me apart from other VAs: I don't just have remote experience, but also corporate experience. I was the main point of contact for customer service throughout Austria for over four years, simultaneously coordinating twelve service technicians. I know structures, pressure, and the chaos of daily business – from the inside.

What I can take off your plate:

Email management and customer communication

Quotations and order processing

Invoice checking and payment overview

Complaint management

E-commerce shop management (product data, master data, supplier coordination)

Newsletter creation and sending in CleverReach

Canva design based on existing brand kits

General administrative processing and research

I work with Microsoft 365, Google Suite, Canva, Claude, ChatGPT, Asana, Slack, Outlook, CleverReach, Userlike, Xonic, and SelectLine. I am also happy to learn new tools to expand my knowledge and skills.

For me, real relief means you hand over responsibility, and I carry it. Proactive, independent, reliable

Industry field of expertise

Languages

German
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

VIRTUELLE ASSISTENZ
Backoffice & E-commerce
E-COMMERCE
June 2023 - Today (3 years)
Since June 2023, I have been working independently as a Virtual Assistant, supporting small and medium-sized businesses as well as sole proprietors in their daily operations – remotely, reliably, and with the commitment to see things through.

My focus is on operational back office tasks: I handle email management, order entry, quotation preparation, and invoice creation, as well as processing incoming goods and invoices. Preliminary bookkeeping based on income-expense accounting, including coordination with the tax advisor, is also part of my responsibilities.

Another focus is webshop management: I create product listings, maintain master data, coordinate supplier contacts, and keep the shop up-to-date.

In customer support, I am the direct point of contact for end customers: handling written inquiries, processing complaints, clarifying order statuses, and coordinating solutions. Calm, structured, and ensuring the customer feels well taken care of.

Additionally, I support with design tasks: I create banners, flyers, and revise workbooks in Canva, assisted by AI tools like Claude and ChatGPT, aligned with existing brand kits.

I work with Microsoft 365, Google Suite, Canva, CleverReach, Mailchimp, Asana, Slack, Userlike, Xonic, and SelectLine.

What drives me: I work proactively, think ahead, and take responsibility without needing every task to be explicitly assigned. For me, true relief means you delegate responsibility, and I own it.
Customer Support Virtual Assistant E-commerce Backoffice Organization
N & B Consulting Limited
Customer Service Representative
HUMAN RESOURCES
January 2023 - February 2023 (1 month)
A key focus was data entry and maintaining existing contacts. I verified the accuracy and completeness of existing contact information, corrected entries, and ensured the database was clean and reliable.

In parallel, I took over direct communication with existing contacts. This involved targeted follow-ups, gathering information, and reactivating connections. Structured, friendly, and with the goal of clarifying open points and keeping contacts up-to-date.

In email management, I supported the team in processing and coordinating the inbox. Inquiries were reviewed, assigned, and forwarded accordingly or answered directly, ensuring nothing was overlooked and communication flowed smoothly.

Additionally, I created newsletters that were sent to existing contacts and interested parties. The focus was on the design and distribution of the newsletter.
Customer Support Newsletter Design Email Management Data Entry Backoffice
AHT Cooling Systems GmbH
ASSISTANT TO TEAM LEAD SERVICE
AGRICULTURE
November 2018 - December 2022 (4 years and 1 month)
Austria
At AHT Cooling Systems GmbH, an international company with over 1,000 employees, I worked for over four years as an assistant to the Service Team Lead for Austria.

My area of responsibility was broad and demanding. I was the central point of contact for customer service throughout Austria. Daily communication with customers, quick responses to disruptions, and assigning the right technicians.

Simultaneously, I was responsible for the coordination of twelve service technicians. I created work schedules, assigned breakdown service calls and maintenance appointments. This also included scheduling installations and retrofits in markets, as well as procuring cranes, skips, tools, materials, and spare parts.

In the administrative area, I handled back office tasks, quotations, travel expense reports, and credit card statements. I developed workflows and prepared meetings.

This position shaped me: I learned to juggle multiple tasks simultaneously, set priorities under pressure, and take responsibility for both people and processes.
Backoffice Organization Customer Support Structured Data Entry