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Andréa N.AN

Andréa N.

Project Manager - Communication & Customer Relations

€450/day
Paris, FR
3-7 years
Communication Strategy
Branding & Identity
Project Management
Customer Relations
Content Strategy

Average response time: 1 hour

Freelancer profile translated to English.
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About Andréa

To put it simply, my role is to help you structure your strategy, assert your brand, and enhance your customer experience.

I don't aim to apply ready-made methods: I prefer to immerse myself in your daily work, quickly understand your objectives, and respond to them with pragmatism and creativity.

  • French

    Native or bilingual

  • English

    Fluent

Can work on-site
Paris (up to 50km)

Experience

  • Banque Transatlantique (Filiale Crédit Mutuel Alliance Fédérale)
    Communication Project Manager
    BANKING AND INSURANCE
    January 2024 - February 2026 (2 years and 1 month)
    Paris, France
    Prestigious Events & Customer Experience
    • I managed several events from start to finish (in Paris and regions) for high-end clientele. From intimate formats (watchmaking and jewelry workshops, exclusive conferences) to major events (sponsorship, sports), I managed the entire chain to offer a memorable customer experience.
    Result: Record participation rates and strengthened long-term customer relationships.

    Branding & Brand Strategy
    • I coordinated the deployment of a new brand identity and its communication plan. I bridged the gap between client research (qualitative/quantitative analysis) and the work of the partner agency to ensure the final image was perfectly aligned. I then managed the rollout of campaigns at national and international levels.
    Result: A modernized, coherent brand image successfully deployed across all channels.

    Content, Editorial & Digital
    • I co-built the editorial calendar and produced high-impact content (brand films, client and employee interviews). I loved participating directly in directing shoots! Afterwards, I closely monitored KPIs to ensure our content truly engaged our audiences, both internally and externally.
    Internal Events & Employer Branding
    • Because company culture is essential, I designed and coordinated about twenty internal events (seminars, webinars, parties). My goal: to create connection and engagement, while measuring the impact of each action to continue improving.
    Communication Strategy Branding & Identity Customer Experience Project Management
  • Néré Consultant
    Junior Consultant
    CONSULTING AND AUDITS
    January 2023 - July 2023 (6 months)
    Paris, France
    • High-impact event management: Organization of international forums and award ceremonies (Cyber Africa Forum, Prix Les Margaret). Coordination of logistics, guest flow, and operational smooth running.
    • Public Relations & VIP: Coordination of relations with journalists, key opinion leaders (KOLs), and masters of ceremony to maximize event visibility.
    • Strategic & Business Support: Contribution to writing responses to calls for tender and development of presentation materials for public organizations.
    Customer Relations Communication Strategy Project Management

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Education

  • Communication and Brand - Branding
    CELSA Sorbonne Université
    2024
    Master 2
  • International Economic and Management
    Kyiv National Economic University
    2022
    Bachelor (Bac+4)

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