About Andrea
Italian
Native or bilingual
English
Fluent
Spanish
Fluent
Experience
- Il Gioiello Jewelry storeOperations ManagerJanuary 2019 - December 2021 (2 years and 11 months)ItalyManaging logistic process of goods and services (from supplier to clients). Customer service. After Sales service. Oversight of daily operation (cash management, back end and front end daily operations.
- MyselfFreelancerMay 2022 - Today (4 years and 1 month)PhilippinesWebsite creation through platforms such as (Shopify). Sponsorship of advertising campaigns through Google ADS or Facebook ADS. Generation of leads lists. Email marketing for corporate lists via (Brevo). Promoted and edited videos to market homes and apartments for sale and rent through social media platforms. Professional translation of content in Italian, English, Spanish, and French: websites, product descriptions, business emails, CVs, and marketing materials.
- Accenture (Philippines)PackagedApp DevelopmentAnalystJanuary 2025 - Today (1 year and 5 months)Italy HUB - SAP MM bilingual factory. Provide support to Italian-speaking clients via email and chat, resolving technical and administrative issues in compliance with company procedures and service level agreements (SLAs).Resolving issues by talking to customers via phone or email. Handle an average of 30+ tickets per day while maintaining a customer satisfaction rate consistently above 90%. Teamwork
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Education
- Skillsof
- Project Management & Agile PRINCE2® Project Management Overview2025Project Management & Agile PRINCE2® Project Management Overview