Andrandraina Raz

Training in pedagogical techniques and group facilitation in face-to-face and remote settings. Mastery of content specific to call center professions and procedures. Development of skills in clear communication and adaptation to the varied profiles of learners. Learning the planning, structuring, and effective conduct of training sessions. Implementation and analysis of evaluations to track trainee progress. Strengthening professional posture, managing difficult situations, and encouraging learner autonomy.

Conduct telephone surveys according to a defined script Collect and enter data reliably and rigorously Guarantee the quality and neutrality of exchanges with interlocutors

Supervise groups of children in school and after-school settings Facilitate stimulating educational workshops adapted to different ages Individually support students with educational assistance