Anderson P.

Support & Governance: L3 support for all M365 services. Creation and maintenance of operational procedures. Supervision of L1/L2 ticket backlog and training of internal teams.

Entra ID (IAM): Identity and access management, supervision of synchronizations and MFA. Control of privileged roles and collaboration with Cyber for access hardening.

Automation (PowerShell & Graph API): Development of scripts to automate administrative tasks, consolidate data, and secure procedures. Generation of automated business reports.

Power BI & Data: Design of analytical reports with integration of multiple sources (SharePoint, Graph API, CSV). Implementation of RLS (Row Level Security) rules and semantic security of models.

SharePoint & DMS: Management of library migration and restructuring. Analysis and correction of access rights. Implementation of retention policies and automation of workflows (archiving, notifications) via Power Automate.

Functional Skills: Multi-client IT project management: Coordination of infrastructure and digital transformation projects for various clients (Banque Française Mutualiste, Twelve Consulting, Fédération de la Haute Couture et de la Mode, Association Aurore, SEPTEO, Junot, Alderan…). Microsoft 365 deployment and governance: Enterprise-wide implementation of Microsoft Teams, definition of governance (naming, lifecycle, roles, guest access, logs), adoption support, change management. Complete Microsoft 365 tenant setup: From scratch setup of an operational Microsoft 365 environment: initial configuration, security (MFA, conditional access), Exchange Online, Teams, SharePoint, Intune, Defender, governance, compliance and access management policies. M365 Governance & Security: Definition of architecture standards, security (Entra, Defender, Exchange, SharePoint) and access management via Azure AD. Business workshop facilitation: Leading workshops with management (HR, DPO, cybersecurity, finance, support, business units) to gather needs and co-create solutions. IT Roadmaps & Strategy: Development of roadmaps aligned with business priorities, integrating KPIs and Power BI reporting. Budget Management & Planning: Budget tracking, project prioritization, resource management, reporting, steering committees, technical specifications, acceptance testing, BCP/DRP. Documentation: Creation of technical and functional documents (processes, procedures, specifications).

Architecture & Projects: Management of enterprise-wide Microsoft Teams deployment. Definition of complete governance: Naming convention, Lifecycle, Roles, Guest access, and Logs.

Device & Security Management: Management of devices (laptops, iPhones) via Intune (MDM). Application of compliance rules, patching, and audits. Implementation of conditional access policies and endpoint hardening.

Management: Management of the L3 support team and technical escalations. IT performance monitoring via Power BI KPIs. Service provider management and writing of technical specifications / requirements documents.