Freelancer profile translated to English.
Back to original languageAbout Ana
Trilingual Customer Support Specialist (ES/EN/IT) with over 7 years of experience in remote and international environments. I help companies and entrepreneurs offer effective, friendly, and multichannel support to their clients.
I have worked in companies like Superpedestrian, Tripadvisor, and Little Green Radicals, assisting users via email, chat, and phone, resolving issues, and improving the customer experience. I also have experience with tools like Zendesk, Salesforce, Zoho Desk, Slack, Google Workspace, and custom CRMs.
Additionally, I can help you with virtual assistant tasks, team organization, data entry, documentation, or support for e-commerce or logistics campaigns.
✅ Problem-solver, organized, and highly empathetic.
✅ Available for one-time projects or ongoing support.
✅ 100% Remote.
Write to me and tell me how I can help you :)
Spanish
Native or bilingual
English
Fluent
Italian
Fluent
Remote only
Primarily works remotely
Experience
- SuperpedestrianCustomer Service AssociateENVIRONMENTALJuly 2023 - Today (2 years and 11 months)Oliva (La), Spain• Delivered high-quality support in Spanish, English, and Italian via chat, email, and phone.• Maintained a 95% customer satisfaction score by resolving issues with speed and empathy.• Collaborated with internal teams to solve escalated cases and improve workflows.• Managed CRM records and ensured accurate documentation.
- Volcano PrintGraphic Designer and Customer ServiceARTS AND CRAFTSApril 2022 - June 2023 (1 year and 2 months)La Oliva, Las Palmas, Spain• Provided tailored support to customers across Europe in 3 languages.• Resolved technical and product-related inquiries via digital channels.• Maintained professional communication to enhance customer retention.
- Little Green RadicalsWholesale ManagerFASHION AND COSMETICSMarch 2018 - July 2019 (1 year and 4 months)London, UK• Managed relationships with wholesale clients across Europe, ensuring smooth communication and seasonal order fulfillment.• Supported pre- and post-sales processes, including sample selection and shipment coordination.• Acted as liaison between clients, warehouse, and suppliers to resolve delivery or stock issues efficiently.• Improved the client experience by proactively addressing concerns and tracking collection feedback.
Recommendations
Be the first to recommend Ana
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Master´s degree,University of Valladolid2009Master´s degree,
- BTEC Subsidiary Diploma in Art & DesignBlake College2013· 2013: successfully completed with “Distinction” · Core Modules: Graphic Communication, Digital Imaging, Illustration, Digital Photography, Printmaking · Developed very creative approach to image-concept · Participation in the Blake College “Student Show 2013”, London
Skill set
Categories
- Other