Freelancer profile translated to English.

Description

Multilingual Operations Manager and Project Manager with over 5 years of experience in managing technical teams within an IT startup specializing in 3D development. Proven expertise in steering complex projects, structuring processes, and supporting B2B clients in a high-growth environment. Demonstrated ability to transform client needs into operational solutions while coordinating multidisciplinary teams to ensure client satisfaction and loyalty.

Languages

French
Native or bilingual
English
Fluent
Serbian
Native or bilingual
Russian
Fluent
Croatian
Native or bilingual
German
Basic
Bosnian
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Method in the Madness (Start-up IT - Développement 3D),
Project Manager and Operations Manager
TECH
May 2018 - January 2024 (5 years and 8 months)
Strasbourg, France
• Management and mentoring of a multidisciplinary team of 20 people in a high-growth context
• Steering of complex end-to-end 3D development projects: needs analysis, planning, coordination between developers/designers/clients, and delivery within deadlines and budgets
• Management of B2B client portfolio: key account follow-up, escalation management, development of loyalty strategies
• Structuring and optimization of internal processes (client onboarding, support, communication) to support business scaling
• Transverse coordination between technical, sales, and client teams to ensure alignment on objectives
• Collection and analysis of client feedback to influence product evolution
Financial and Administrative Management Account Management Customer Success Management Cross-functional Team Leadership Agile Method
Le Transsibérien Restaurant
Co-Manager
RESTAURANTS AND FOOD SERVICE
September 2018 - July 2025 (6 years and 10 months)
Strasbourg, France
• Development and implementation of commercial and marketing strategies that significantly increased clientele and revenue
• Negotiation of supplier contracts and development of strategic B2B partnerships
• Management of end-to-end customer experience and development of loyalty
Customer Service Business Development Customer Experience CRM Administrative Management
Eurimages,KinoElektron,Seppia
Early Professional Experience in Project Coordination
January 2013 - January 2017 (4 years)
Experience in international project management with Eurimages (Council of Europe)
• Logistic coordination and management of multidisciplinary teams in Serbia and France
• Support for the administration of international co-production financing programs
Project Analysis Project Management Administrative Management Reporting Finance