Anastasia W

With over 8 years of experience in inside sales, order processing, and customer support, I help companies efficiently organize their administrative processes and professionally manage customer relationships.

I work in a structured, independent, and service-oriented manner – whether it's order entry, master data maintenance, shipping management, or customer communication. I have routine experience with common ERP systems such as SAP, Navision, and Abacus.

My clients particularly appreciate:

- reliable, accurate work style

- very good German skills, fluent Russian, good English skills

- quick comprehension of new tools & processes

- high confidentiality and personal responsibility

I can support you with:

- Order processing

- Shipping organization

- Complaint handling

- Customer service via email & phone (German/Russian)

- Data maintenance

- Invoice control

- Back office tasks

- Appointment management

- Email management

- Research

Important: I am not only available for full-time projects.

Smaller orders or daily support for 1-2 hours are also welcome.

I adapt flexibly to your needs – reliably, professionally, and discreetly.