Freelancer profile translated to English.
Back to original languageAbout Anass
As a Tech Support Specialist, I specialize in resolving technical issues and installing IT systems. I am proficient in configuring and maintaining IT networks, server management, IT security, and user support. I also have strong skills in troubleshooting computer hardware and software. I am passionate about technology and am always looking for new solutions to improve my clients' IT performance. My goal is to provide superior quality service by responding quickly and effectively to my clients' needs.
French
Native or bilingual
Italian
Native or bilingual
Arabic
Native or bilingual
English
Conversational
Spanish
Conversational
Can work on-site
Paris (up to 50km)
Experience
- StoreliftIT TechnicianRETAIL (SMALL BUSINESS)December 2022 - August 2023 (9 months)Ivry-sur-Seine, FranceAs an IT technician, my tasks may include the installation, deployment, and maintenance of computer hardware, as well as diagnosing and resolving problems.
- StoreliftTech Support SpecialistTECHSeptember 2023 - Today (2 years and 9 months)Paris, FranceTechnical Support: Provide quick and efficient support to resolve issues related to Linux, Kubernetes, and OpenSSH in the context of autonomous stores.Diagnosis and Resolution: Identify and diagnose technical problems, then implement quick and effective solutions to minimize downtime.Ticket Management: Create, track, and resolve technical support tickets, carefully documenting encountered issues and provided solutions.Hardware Installation and Configuration: Install, configure, and maintain the hardware of autonomous stores to ensure smooth operations.Collaboration with Teams: Work closely with other teams, including development and operations, to ensure smooth communication and rapid problem resolution.
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Education
- BTS in IT Services for Organizations, Option A: Infrastructure Solutions, Systems, and Networks (SIO SISR)STUDI2023- Architecture et sécurité des réseaux : étude des architectures réseaux, des protocoles de communication, des services réseaux et de la sécurité des réseaux. - Administration des systèmes d'exploitation : installation, configuration et administration des systèmes d'exploitation, tels que Windows Server, Linux ou Unix. - Gestion de projet et de service informatique : étude des méthodes de gestion de projet, de la planification, de l'organisation et de la gestion des ressources humaines et matérielles. - Conception et administration de bases de données : conception, installation et administration de bases de données relationnelles, telles que MySQL, SQL Server ou Oracle. - Programmation web et mobile : développement de sites web et d'applications mobiles avec les langages de programmation tels que HTML, CSS, JavaScript, PHP, Java ou Swift. - Virtualisation et cloud computing : étude des technologies de virtualisation telles que VMWare et de la mise en place de solutions de cloud computing telles que Amazon Web Services ou Microsoft Azure. - Maintenance et gestion des équipements informatiques : étude de la maintenance des équipements informatiques, de la gestion des parcs informatiques et de la gestion des incidents.