Freelancer profile translated to English.

Description

🚀 I support companies in the management and delivery of high-impact business Salesforce programs. My role: align vision, teams, and solutions to generate measurable and sustainable results.

My areas of intervention

Salesforce Sales Cloud

Implementation and configuration
Customization of sales processes
Sales workflow automation
Advanced reporting and dashboards

Salesforce Service Cloud

Omnichannel deployment
Case management and SLAs
Knowledge configuration
Customer journey optimization
Experience Cloud portal deployment

Salesforce Marketing Cloud & Account Engagement (Pardot)

Responsive HTML/CSS template development
Integration of mailings with AMPScript dynamic tags
Design, management, and optimization of customer journeys with Journey Builder
Audience segmentation with SQL Query
Data integration and synchronization (Data Extensions)
Marketing reporting and analytics (dashboards, engagement metrics)
Automation Studio and Email Studio configuration

Salesforce CPQ

CPQ implementation and configuration
Catalog, bundle, and pricing rule configuration
Quote and approval workflow automation
Sales cycle and time-to-quote optimization
Reporting and sales performance tracking

CRM Consulting & Strategy

Audit of existing Salesforce organizations
Business needs analysis
Implementation roadmap
CRM ROI and performance

Training & Change Management

Customized user/administrator training
Technical and functional documentation
Skills transfer
Adoption support

CRM Project Management

Agile and V-cycle methodologies
Technical/business team coordination

Why choose me?

Deep technical and functional mastery of the Salesforce ecosystem
Business vision focused on results and adapted to your specific challenges.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

CarOnSale
Salesforce Consultant
AUTOMOBILE
April 2022 - Today (4 years and 2 months)
Berlin, Germany
Worked as a Salesforce developer in a team responsible for implementing Salesforce Service Cloud, Sales Cloud, and Field Service Lightning.
Assisted in gathering and documenting business requirements for the implementation of Salesforce.
Designed and implemented custom Salesforce objects, fields, and workflows.
Integrated third-party applications such as DocuSign and Twilio with Salesforce.
Conducted Salesforce training sessions for end-users.
Salesforce Lightning Experience Scrum Copado Apex
OpteamSoft
Salesforce Administrator/Developer
DIGITAL AND IT
January 2021 - March 2022 (1 year and 3 months)
Paris, France
Worked as a Salesforce developer in a team responsible for customizing Salesforce for an insurance company.
Designed and developed custom Visualforce pages and Apex classes. Integrated Salesforce with third-party applications such as HubSpot and Marketo.
Designed and implemented custom Salesforce objects, fields, and workflows.
Société Générale
Business Analyst
BANKING AND INSURANCE
January 2015 - November 2020 (5 years and 11 months)
Paris, France
Worked as a business analyst responsible for eliciting and documenting business requirements from stakeholders and translating them into technical specifications.
Worked with project managers to deliver complex projects within budget and timeline.
Conducted gap analysis and process mapping for various systems. Developed user acceptance test cases and conducted UAT sessions. Assisted in post-implementation support and issue resolution.