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Ana R.AR

Ana R.

Virtual Assistant | Task Optimization

€150/day
Oviedo, ES
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Ana

I work as a virtual assistant helping professionals and small businesses organize their tasks, optimize processes, and save time in their day-to-day. My focus is on simplifying work and reducing operational load through organization and small automations. I can help you with: * Administrative task management and organization * Document and data classification * Content management support (planning and scheduling) * Agenda and process organization * Basic automation of repetitive tasks I am looking for clear, organized collaborations without constant urgencies, where I can contribute efficiency and continuity. I work in a structured, discreet, and reliable manner. I can start with a small initial collaboration to assess how we fit together.
  • Spanish

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • FETEN
    ADMINISTRATIVE ASSISTANT
    December 2020 - February 2026 (5 years and 2 months)
    In-person and social media customer service. Incident resolution, claims, orders, payments... Social Media: content creation, scheduling, and layout. Management of the Amazon Vendor platform and the Navision ERP. Order, return, catalog, and store management. Website maintenance. Logistics support. Receiving and sending calls and emails. Salesforce CRM management.
    Customer Service Customer Relationship Management (CRM) Agenda Management Social Media Management Email Management
  • Instituto Oftalmológico Fernández
    Patient Care
    December 2018 - February 2019 (2 months)
    In-person and social media customer service. Incident resolution, claims, orders, payments... Social Media: content creation, scheduling, and layout. Management of the Amazon Vendor platform and the Navision ERP. Order, return, catalog, and store management. Website maintenance. Logistics support. Receiving and sending calls and emails. Patient care at the clinic. Salesforce CRM management.
    Social Media Management Email Management Agenda Management Appointment Scheduling Customer Service
  • Jardín Botánico Atlántico
    CUSTOMER SERVICE
    August 2018 - March 2020 (1 year and 7 months)
    Receiving and resolving inquiries, complaints, and claims. Taking photographs and subsequent digital retouching. Writing emails and managing social media. Payments and collections at the ticket office.

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Education

  • PROFESSIONAL TRAINING CERTIFICATE IN MARKETING AND COMMUNICATION MANAGEMENT
    Di campus
    2020
    CERTIFICADO DE PROFESIONALIDAD GESTIÓN DE MARKETING Y COMUNICACIÓN
  • WEB POSITIONING
    UNED Foundation
    POSICIONAMIENTO WEB

Skill set

Categories