About Ana
Spanish
Native or bilingual
Experience
- FETENADMINISTRATIVE ASSISTANTDecember 2020 - February 2026 (5 years and 2 months)In-person and social media customer service. Incident resolution, claims, orders, payments... Social Media: content creation, scheduling, and layout. Management of the Amazon Vendor platform and the Navision ERP. Order, return, catalog, and store management. Website maintenance. Logistics support. Receiving and sending calls and emails. Salesforce CRM management.
- Instituto Oftalmológico FernándezPatient CareDecember 2018 - February 2019 (2 months)In-person and social media customer service. Incident resolution, claims, orders, payments... Social Media: content creation, scheduling, and layout. Management of the Amazon Vendor platform and the Navision ERP. Order, return, catalog, and store management. Website maintenance. Logistics support. Receiving and sending calls and emails. Patient care at the clinic. Salesforce CRM management.
- Jardín Botánico AtlánticoCUSTOMER SERVICEAugust 2018 - March 2020 (1 year and 7 months)Receiving and resolving inquiries, complaints, and claims. Taking photographs and subsequent digital retouching. Writing emails and managing social media. Payments and collections at the ticket office.
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Education
- PROFESSIONAL TRAINING CERTIFICATE IN MARKETING AND COMMUNICATION MANAGEMENTDi campus2020CERTIFICADO DE PROFESIONALIDAD GESTIÓN DE MARKETING Y COMUNICACIÓN
- WEB POSITIONINGUNED FoundationPOSICIONAMIENTO WEB